Used Firearms Team Lead

POSITION SUMMARY:

The Team Lead operates a business within a business. Their responsibilities are, but not limited to, the daily operations of the used firearms business, which includes buying, selling, and providing firearms customer service. This position initiates all 4473 forms with customers and conducts the final check of applicable company, state, and federal forms prior to a firearm being transferred to the customer.

The Team Lead focuses on creating a fair‑trade environment and a customer‑satisfaction selling culture to reach monthly sales goals and maximize profit through buying, selling, and trading pre‑owned firearms.

• Evaluates and appraises used firearms with knowledge of fair market values, professional negotiation skills, research, and a high degree of firearms identification knowledge. The Team Leader controls used firearm inventory and must obtain the highest margin based on negotiated acquisition.
• Initiates all 4473 forms with customers and is responsible for conducting the final check of applicable company, state, and federal forms prior to a firearm being transferred to the customer.
• Maintains inventory through daily buying and cultivates leads for potential buying of gun collections outside of the store, while staying aware of local auctions, estate sales, and other supply avenues.
• Complies with all Local, State, and Federal firearms regulations as an employee of an ATF FFL licensed dealer.
• Conducts monthly ATF compliance audits and company‑required audits.
• Merchandises used firearms and proactively arranges merchandise.
• Partners with Internet Specialist recommending firearms to post that will achieve the highest potential margin and sell quickly.
• Interacts and communicates with Regional Gun Library Managers and the corporate used firearm merchandising team.
• Trains and educates Outfitters on acquiring and disposing of used firearms, current sales trends, policy and procedure updates and changes, negotiation skills, and providing resources to properly identify used firearm values. (5%)
• Participates in ongoing training including but not limited to firearms and shooting product information, diverse shooting discipline awareness, systems training, compliance‑related training, and selling skills/techniques.
• Provides highest quality customer service on the sales floor and assists with customer phone calls, developing relationships with customers, answering questions about their firearm, quoting a price for their firearm or a retail price, and handling customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
• All other duties as assigned.

• Minimum Degree
  
  Required:
  
  High School Diploma or equivalent experience
• Experience:
  
  2‑4 years experience

• Must be 21 years of age
• Safely handle firearms
• Knowledge of purchasing firearms by either working in the firearms industry or collecting firearms
• Good understanding of retail and a knowledge of computers
• Background in current firearms models
• Able to appraise and know the marketable value of used firearms
• Must have a great work ethic and ability to multi‑task

• Local travel to purchase used firearms out of store

• Constantly stand and/or walk during shift
• Constantly communicate with others to exchange information
• Constantly repeat motions that may include the wrists, hands and/or fingers
• Constantly assess the accuracy, neatness, and thoroughness of the work assigned
• Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally moving and lifting objects up to 100 pounds or more (utilizing a team lift as needed)
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally operate machinery and/or power tools
• Occasionally work in noisy environments

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.