Inside Sales

Company Description

Keathley Patterson - Industrial Solutions is part of a network of industrial technology businesses within the national distribution company C.E.D., serving U.S. manufacturers, OEMs, system integrators, and industrial contractors. The team focuses on helping customers improve production efficiency, reduce energy costs, increase worker safety, and maintain secure industrial networks. The business operates locally rather than remotely, building long‑term relationships and deep knowledge of customer facilities.

Keathley Patterson keeps people, partners, and products close to customers to provide responsive, community‑based support. The company emphasizes personal, face‑to‑face service where individual relationships and attention are highly valued.

This is a full‑time, on‑site Inside Sales role based in Fort Smith, AR. The Inside Sales team member will manage inbound and outbound customer inquiries, prepare quotes, process orders, and support sales activities for industrial technology products and solutions. Day‑to‑day responsibilities include identifying customer needs, recommending products and services, and coordinating with external sales and technical teams to ensure accurate and timely solutions.

The role involves maintaining strong customer relationships, following up on leads, and tracking opportunities in the company’s systems. The Inside Sales professional will also assist with pricing, inventory checks, and basic product support to help drive revenue and customer satisfaction.

• Candidates should possess skills in Inside Sales and Lead Generation, including handling inquiries, developing opportunities, and supporting revenue growth.
• Candidates should possess skills in Customer Service and Customer Satisfaction, with a focus on building long‑term relationships and resolving issues promptly.
• Candidates should possess strong Communication skills, both verbal and written, for clear interactions with customers, vendors, and internal teams.
• Strong organizational and time management abilities to handle multiple quotes, orders, and follow‑ups in a fast‑paced environment.
• Basic understanding of industrial or electrical products, or a willingness to learn technical product details.
• Comfort using CRM systems, ERP platforms, and standard office software for sales tracking and order processing.
• High level of reliability, attention to detail, and a customer‑focused mindset.
• Prior inside sales, distribution, or industrial sector experience is preferred; relevant education or training in business or a technical field is beneficial.