Membership Experience Manager

Full-Time or Part-Time | Competitive Compensation Based on Experience

Report To: Clubhouse Manager

Build Relationships. Create Experiences.

Grow Our Community.

Hardscrabble Country Club isn't looking for another manager.

We're looking for the person who makes every member feel like they belong.

As Hardscrabble Country Club begins its second century, we're investing not only in our golf course and facilities, but in our members.

We believe people don't remain members simply because of beautiful golf, outstanding dining, or exceptional amenities.

They stay because they build friendships.

They create memories.

They feel connected.

That's why we're creating the new position of Member Experience Manager.

This position exists to own the health of Hardscrabble Country Club's membership.

Your mission is simple:

Keep our membership strong, engaged, and growing.

You'll accomplish this by building meaningful relationships, creating exceptional member experiences, increasing participation, strengthening member retention, welcoming prospective members, and helping Hardscrabble maintain a thriving membership of 700+ member families.

This is not a traditional membership sales position.

While you'll conduct membership tours, guide prospective members through the application process, and help grow the Club through referrals and relationship-building, your primary responsibility is ensuring our current members remain engaged, connected, and proud to call Hardscrabble home.

If you believe hospitality is about building lifelong relationships, not simply serving customers, we'd love to meet you.

We know exceptional people don't always fit into a traditional schedule.

For the right candidate, this position may be offered as either full-time or part-time based on experience, availability, and the strengths you bring to our team.

If you're the right person, we'll build the position around you.

You won't spend your day sitting behind a desk.

You'll spend your time throughout the Club:

• Greeting members
• Learning names
• Introducing members to one another
• Hosting events
• Following up with families
• Welcoming new members
• Giving membership tours
• Planning memorable experiences
• Building community

Simply put...

You'll become one of the most recognizable and trusted faces at Hardscrabble Country Club.

• Build meaningful relationships with members and their families.
• Personally welcome every new member.
• Conduct 30-day, 90-day, six-month, and one-year follow-up meetings.
• Contact underutilized members and reconnect them with the Club.
• Learn about members' interests and introduce them to programs, golf, dining, fitness, tennis, pickleball, pool activities, and social events.
• Identify members who may be at risk of leaving and proactively improve their experience.
• Conduct member satisfaction surveys and assist with exit interviews.

Although this role is primarily focused on member experience and retention, you'll also play an important role in growing the Club.

Responsibilities include:

• Conducting membership tours
• Following up on membership inquiries
• Guiding prospective members through the application process
• Assisting the General Manager and Clubhouse Manager in achieving annual membership goals
• Encouraging referrals from existing members
• Supporting membership marketing initiatives
• Delivering an exceptional first impression for every prospective member

Success isn't measured simply by memberships sold.

Success is measured by creating an experience so exceptional that members stay, participate, and enthusiastically recommend Hardscrabble to their friends and family.

Help Plan and host engaging events including:

• Family Events
• Wine Tastings
• Pool Parties
• Pickleball & Tennis Socials
• Beginner Golf Clinics
• Young Professional Gatherings
• Networking Events
• Kids Activities

Bring fresh ideas that create excitement and encourage participation throughout the Club.

Help keep members informed through:

• Email
• Text Messaging
• Social Media
• Monthly Newsletters
• Event Promotion
• Member Surveys

Communication should be timely, engaging, and personal.

Maintain accurate member information including:

• Contact Information
• Family Members
• Birthdays
• Anniversaries
• Interests
• Communication Preferences
• Referral Sources
• Member Notes

Great relationships begin with great information.

Maintain a visible presence throughout the Club by spending time in:

• Clubhouse
• Golf Operations
• Dining
• Pool
• Fitness Center
• Tennis
• Pickleball
• Lake House

Our members should know your name.

And you should know theirs.

You will own the overall health of Hardscrabble Country Club's membership.

Success means our members are engaged, connected, participating, and excited to invite others to become part of our community.

Your scorecard includes:

• Maintaining a thriving membership of 700+ member families
• Improving member retention
• Growing referral memberships
• Delivering exceptional new member…