Credit Recovery Specialist

Credit Recovery Specialist - 12 months contract

As the Credit Recovery Specialist, you are responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Chequing and Loans), based on yearly objectives. This includes analysis of client activity for irregular activity and ensuring precautionary actions are taken to mitigate losses, while ensuring company regulations, credit policies and procedures are adhered to.

• Manage overall deposit and loan delinquency ratios based on yearly delinquency targets
• Resolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit promise to pay; document telephone conversations in appropriate systems
• Contact clients and utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past‑due accounts
• Respond, investigate and act on internal and external email requests concerning delinquent accounts in a timely manner
• Assist call centre with escalated problem resolution on delinquent accounts
• Value customer complaints and respond in a professional and timely manner
• Issue first and final delinquency notices daily and send to clients
• Review and update credit bureau information as required
• Review, accept and process Bankruptcies, Consumer Proposals and Credit Counselling Proposals within prescribed timelines
• Review, and identify all necessary actions taken prior to placing accounts for agency placement and write‑off
• Identify and recommend continuous improvement initiatives to increase the efficiency of the Account Recovery Department and to maintain/reduce delinquencies
• Other duties as assigned

• Basic knowledge of government compliance, Estates, Bankruptcy Act, Credit Bureau activities and Collection Agency contracts and policies
• Post‑secondary diploma/degree
• A minimum of 5 years work experience in banking or account recovery industry
• Bilingual in English and French will be considered as an asset
• Computer literate, knowledge of Microsoft Office
• Detail Oriented
• Solid understanding of banking products
• Proficiency in banking systems: DAWT, Profile IBS
• Excellent written and verbal communication skills
• Proficient organizational skills
• Proficient analytical skills to identify problems; validate and make recommendations
• Ability to identify problems and make recommendations
• Sound understanding of collection systems will be an asset
• Ability to make decisions under stressful environments

• You will be part of a diverse and inclusive team of Client‑focused go‑getters looking to learn from each other in an environment that celebrates and recognizes success
• You will have access to thousands of online and in‑person courses so you can shape your career growth with the support from diverse industry leaders
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits
• You belong here, we are equal and un‑complicated. Bring your true self to work, dress codes don’t apply
• Working hours:
  
  Monday - Friday, 9 am - 5 pm

* Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.