Service Order Dispatcher

Service Order Dispatcher

Location:

Fort Stewart, GA – Fort Stewart-Hunter

Type:
Non-Exempt

Work Schedule:

Full-Time

Compensation: $27.50/hr

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values
- Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a supportive and skilled Service Order Dispatcher with a helpful attitude.

Typical duties include but are not limited to:

• Receive and log incoming service requests from customers via phone, email, or online portal.
• Schedule service appointments based on technician availability, geographic location, and job urgency.
• Communicate clearly with field technicians to assign work orders and provide accurate customer site information.
• Keep customers informed regarding their technician's estimated arrival time (ETA) or any unexpected schedule adjustments.
• Verify completion of work orders, ensuring technician notes, parts used, and hours worked are accurately entered into the database.
• Manage office documentation by scanning, filing, and archiving service invoices, customer receipts, and warranty paperwork.
• Welcome walk-in guests, clients, and delivery drivers, directing them to the appropriate person or handling their inquiries.
• Make outbound reminder calls to clients to confirm scheduled appointments for the following day.
• Follow up after service via phone or email to ensure customers are satisfied and to gather feedback on their experience.

Qualifications:

• 1-3 years of experience with dispatching, customer service, or logistics; experience in a military or DPW environment is highly preferred
• Proficiency with computer databases, data entry, and computerized maintenance management systems (CMMS).
• Experience with Army BUILDER Remote Entry Database (BRED) is preferred.

Physical Requirements:

• Must be able to lift and/or move up to 10 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.
• Access to a federal military installation requires a REAL
  -compliant driver's license or an acceptable alternative, such as a U.S. passport or military , in accordance with the REAL .
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

Tessera is an Equal Opportunity Employer
- Women/Minority/Veteran/Disabled
- Tessera participates in E-Verify