Service Order Dispatcher Lead

Service Order Dispatcher Lead

Location:

Fort Stewart, GA – Fort Stewart-Hunter

Type:
Non-Exempt

Work Schedule:

Full-Time

Compensation: $33.00-$33.00/hr

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values
- Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a supportive and skilled Service Order Dispatcher with a helpful attitude.

Typical duties include but are not limited to:

• Supervise and mentor the dispatch team, providing daily guidance, training on software systems, and performance feedback.
• Act as the first point of escalation for complex scheduling conflicts, difficult client inquiries, or emergencies in the field.
• Audit dispatch logs and system data entry to guarantee accuracy, regulatory compliance, and completeness.
• Oversee the distribution of incoming service orders, ensuring technicians are matched based on skills, geography, and availability.
• Monitor real-time status of field units, proactively adjusting schedules to accommodate delays, cancellations, or urgent emergency calls.
• Ensure precise documentation of all completed work requests, technician notes, invoicing metrics, and customer history in the ERP/CRM system.
• Receive and log incoming service requests from customers via phone, email, or online portal.
• Schedule service appointments based on technician availability, geographic location, and job urgency.
• Communicate clearly with field technicians to assign work orders and provide accurate customer site information.
• Keep customers informed regarding their technician's estimated arrival time (ETA) or any unexpected schedule adjustments.
• Verify completion of work orders, ensuring technician notes, parts used, and hours worked are accurately entered into the database.
• Manage office documentation by scanning, filing, and archiving service invoices, customer receipts, and warranty paperwork.
• Welcome walk-in guests, clients, and delivery drivers, directing them to the appropriate person or handling their inquiries.

Qualifications:

• 3–5 years of leadership in facility maintenance or logistics dispatching experience in a military or DPW environment is highly preferred.
• Proficiency with computer databases, data entry, and computerized maintenance management systems (CMMS);
  Maximo experience is highly preferred.
• Experience with Army BUILDER Remote Entry Database (BRED) is preferred.
• Must possess a calm demeanor when handling high-stress situations.

Physical Requirements:

• Must be able to lift and/or move up to 10 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.
• Access to a federal military installation requires a REAL
  -compliant driver's license or an acceptable alternative, such as a U.S. passport or military , in accordance with the REAL . Please visit this website for more information: https://(Use the "Apply for this Job" box below)..
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.