Supervisory IT Specialist; Customer Support) Security Clearance

Position: Supervisory IT Specialist (Customer Support) with Security Clearance
Duties
* Provide supervision, guidance and coordination for the Customer Support Branch l and underlying clinics.
* Direct daily work assignments in terms of trouble tickets, work orders, or project information including resolving Level I and Level II trouble calls.
* Ensure trouble tickets are being resolved in a timely manner to meet mission requirements.
* Identify specific types of hardware/software and coordinates for long term resolution.
* Identify and determine training needs of subordinates; ensure informal training is provided to subordinates or coordinates formal training of employees. Requirements Conditions of employment
* Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
* A Personnel Security Investigation is required.
* This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
* This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
* Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
* Lifting up to 35 pounds may be required.
* Position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.
* This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
* The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
* Must obtain and maintain 8750 compliant IAT Level II. Must meet position requirements for certification at Level II in information Assurance Technical (IAT-11) within (6) months or less of entrance on duty. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional;

philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is . Basic Requirements for Supervisory IT Specialist (Customer Support):
Specialized

Experience:

I have one year of specialized experience which includes providing functional and technical IT support for software and hardware; conducting functional and technical training on application systems, information retrieval techniques, and communications hardware/software; and ensuring dental and medical specific hardware are securely connected to the network. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail
- Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service
- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to…