Customer Service Representative

Position Purpose

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech‑savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in‑person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk‑in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team‑oriented, safety‑conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem‑solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Additional languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.

A high school diploma or equivalent is required.

Associate’s or bachelor’s degree in communications or business management.

1-2 years of customer service experience.

• Customer Focus:
  Builds strong relationships and delivers personalized service.
• Effective Communication:
  Clear, professional verbal and written interactions.
• Sales Acumen:
  Identifies opportunities and drives business growth.
• CRM & ERP Proficiency:
  Manages customer data and transactions efficiently.
• Team
  
  Collaboration:
  
  Works cross‑functionally with sales, logistics, and warehouse teams.
• Problem Solving:
  Resolves issues with strategic thinking and empathy.
• Time Management:
  Prioritizes tasks in a fast‑paced, deadline‑driven environment.
• Innovation & Learning:
  Adapts quickly and embraces continuous development.
• Trust & Integrity:
  Demonstrates reliability and alignment with company values.
• Cultural Fit:
  Embodies the “Make Money and Have Fun!” mindset.

Fort Thomas, KY 41075 – SRS Building Products, 640 Alexandria Pike

SRS Distribution Inc. is an equal employment opportunity employer. We provide job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, or any other characteristic in accordance with applicable federal, state, and local EEO laws. Reasonable accommodations are available for qualified individuals with disabilities.

Competitive weekly/bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company‑paid life and short‑term disability, optional long‑term disability, additional life insurance, and other benefits subject to eligibility.