Technology Support Technician II

FORT VALLEY STATE UNIVERSITY (FVSU) – Technology Support Technician II

Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.

This position provides escalated technical support (tier II), maintenance, installation, and troubleshooting of computer hardware and software for the entire university.

• Maintains and troubleshoots issues with printers and copiers.
• Maintains, troubleshoots, installs, and repairs computers and peripheral equipment.
• Maintains, troubleshoots, and installs software.
• Provides support to users and responds to a variety of requests including hardware and software usage, password resets, and system access.
• Creates documentation to aid in user support.
• Educates end users on various technologies and applications.
• Prepares a variety of regular and ad hoc reports.
• Enforces computer usage policy.
• Researches and recommends hardware and software for acquisition.
• Sets up computer and related technology for classes, conferences, and meetings.
• Performs related duties as assigned.

• High School diploma.
• Three years of related experience required.
• Customer Service attitude and experience.
• Networking experience
• Hardware support and troubleshooting

• Associate degree
• Certifications such as A+, Net+
• Formalized Helpdesk Training

• Knowledge of university policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of computer hardware, software, and peripheral equipment installation and maintenance principles.
• Knowledge of information technology for classroom use.
• Knowledge of software distribution, computer imaging, and general network computer tasks.
• Knowledge of Apple and Windows hardware as well as operating systems and their associated applications.
• General knowledge of Windows and Mac operating systems.
• Skill in decision making and problem solving.
• Skill in customer service.
• Skill in oral and written communication.
• Skill in customer service.