Application Support Specialist

FORT VALLEY STATE UNIVERSITY (FVSU), a state and land‑grant institution of the University System of Georgia, invites applications for the position of Application Support Specialist.

Fort Valley State University, the only 1890 land‑grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.

Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.

This position assists the university in data management of ERP systems. This position also provides escalated technical support for ERP issues. Acts as a liaison between FVSU Office of Information Technology (OIT) and University System of Georgia Information Technology Services (ITS).

• Support users by providing consultation of the products and how best to incorporate/adjust business processes to align with system capabilities.
• Assist in configuring the systems to function as desired.
• Troubleshoot system issues/errors.
• Act as a liaison between users and the vendors to resolve issues.
• Recommend changes as needs are identified.
• Assist in researching/recommending/implementing development methodology standards and best practices to allow for prompt response to business requirements.
• Assist with University System of Georgia, Information Technology Services (ITS) projects.
• Directly support faculty/staff/students with services provided in the OIT service catalog.
• Assist the development team in the development and maintenance of standards around the SDLC to include requirements, testing and documentation.
• Assist in analyzing and testing applications to support, educational and research activities of the FVSU.
• Assist in understanding, articulating, analyzing and implementing the practices, processes and policies by which offices we support conduct their business.
• Answer customer/colleague questions regarding programs, applications and databases.
• Work with development team to provide assessment and effort estimates / costs for requests to include the time from project initiation to production deployment and project closeout.
• Support users by troubleshooting system issues/errors identified by the Help Desk and proposing solutions to issues found.
• Work closely with internal and external technical support groups to ensure application issues or bugs are addressed in a timely fashion and in accordance with customer expectations.
• Provide support of the Oracle database and related tools for multiple clients.
• Review updates and patches for the Banner ERP and related 3rd party products.
• Conduct database tuning, security, backups, and optimization of the database for the Banner ERP.
• Provide troubleshooting assistance with issues related to user logins and single sign-on for Banner
  9.
• Provide senior technical leadership to assist clients with complex technical planning and task management for clients implementing all the Ellucian Banner products.
• Assist in Peoplesoft Financials and HCM security audits and permissions.
• Performs related or all other duties as assigned.

• Ability to work collaboratively with departmental and university personnel and administration.
• Demonstrated ability to participate in public relations activities, to include television and radio interviews, and press conferences, as appropriate.
• Demonstrated ability to handle high levels of stress and anxiety.
• Demonstrated knowledge of NCAA and SIAC rules and regulations governing recruitment, eligibility and related functions.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with departmental and university personnel and administration.

• Position operates in a 24/7 IT environment and may require occasional…