Military Respite Program Assistant

Title

Program Assistant – Military Respite

Date Written: 11/2025

Department: Children and Family Services

Supervised By: AVP Children and Family Services

Supervises: n/a

Status: Part-time, Hourly, Non-exempt

Supports the Program Manager in the provision of services that strengthen families.

To perform clerical and other duties to assist with Military Respite program delivery.

• Provides world‑class customer service including effective communication with internal and external customers.
• Obtains and organizes forms, documents and records for participant/family/provider files.
• Accurately completes agency data entry for services within the designated time frames.
• Assists with other statistical and programmatic reports as scheduled and required according to agency guidelines in a timely and efficient manner.
• Develops, types, and distributes various program correspondence as assigned by the program staff.
• Assists in the organization and record‑keeping of receipts and documents for provider reimbursements.
• Assists in the acquisition, maintenance and distribution of records and other information for children, families, and providers enrolled in services.
• Assists in the collection and review of provider timesheets to ensure information is complete and accurate prior to submission for payment.
• Attends scheduled meetings and in‑service trainings as assigned.
• Greets visitors, answers the telephone, provides basic information concerning the agency and programs, takes messages, and otherwise assists those seeking services and information.
• Provides exceptional customer service by consistently demonstrating enthusiastic, positive and effective greeting and assistance to callers, visitors and coworkers.
• Ensures confidentiality of participant records and private information, keeping in compliance with organization’s guidelines, policies and CARF regulations.
• Maintains accountability of inventory of supplies, materials and equipment essential to the operation of the program and follows proper procedures for new acquisitions and purchases.
• Regular attendance, as outlined in Goodwill Gulf Coast’s policy, is required.
• Acts as a positive role model for employees and participants in all aspects of professional performance.
• Observes all safety procedures and personnel policies and ensures compliance by employees and students.
• Other duties as assigned.

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must be proficient with Microsoft Office applications for program reporting and data entry.
• Must possess good organizational and time management skills.
• Must be able to take initiative, make decisions and work well with little supervision.
• Must be able to keep information confidential.
• Must be able to read, write and communicate clearly in English.
• Must be able to maintain an effective working relationship with team members and coworkers.
• Must be able to work occasional evenings or weekend.
• Ability to function in a hectic work environment with occasional periods of high stress.
• Must have a valid driver’s license for at least 3 years, liability automobile insurance and be insurable through the agency’s insurance carrier.
• Must be at least 21 years of age.

• High School Diploma or GED required. Some education beyond high school preferred.
• Must be proficient in using a computer and Microsoft Office including Outlook, Word and Excel.
• Must have above average writing and communication skills.

• Must be able to use hands, fingers and wrists, repetitively while using computer keyboard.
• Must be able to sit for prolonged periods of time.
• Must be able to stand, bend, sit on the floor, stoop, walk, talk, hear, use hands to grip, and reach with arms, and carry items weighing up to 40 lbs.

• Friendly and efficient internal and external customer interaction
• Accuracy in recording and entering information
• Meeting deadlines
• Maintenance of Files
• Confidentiality of Information and Records

Adequately lighted and ventilated building.