Operations Dispatch & Coordination Specialist

The Logistics Coordinator is the hub for day-to-day execution across Field Ops. This role owns ticket triage, prioritization, and routing, making sure work orders and operational tasks are assigned to the right team (maintenance, housekeeping, APM/PCT, field ops support/runners, inspectors, vendors) with the right context, timing, and follow-through. This is primarily a desk role focused on dispatch, coordination, and communication to keep operations moving and reduce dropped balls.

Key Responsibilities

Ticket + Work Order Management

• Monitor all inbound tickets/work orders (Guesty/Breezeway and related channels),ensuring every item is acknowledged, categorized, and routed quickly.

• Assign work orders to the appropriate internal team member or vendor based on scope,urgency, location, access, and skill requirements.

• Set clear priorities and escalation paths for urgent issues (same-day turns, guest impacting issues, safety items, VIP/owner arrivals).

Dispatch + Scheduling Support

• Coordinate daily routing with Field Ops Support, Maintenance, Housekeeping Support,and APM/PM teams.

• Balance workloads across pods/teams and adjust assignments as conditions change (late checkouts, early arrivals, supply shortages, owner requests).

• Support readiness for key moments: owner arrivals, VIP guests, high-occupancy weekends, peak season turnovers.

Communication + Coordination

• Provide clear ticket notes, expectations, and context to field teams so they can execute without back-and-forth.

• Act as the connector between PMs and shared services (warehouse/linen, maintenance,housekeeping) to prevent delays.

• Communicate status updates to relevant stakeholders (PM/APM, Field Ops Support Managers, Guest Experience, Revenue, etc.) when needed.

Quality + Documentation

• Ensure work orders are closed properly with notes, photos, and documentation where required.

• Track repeat issues and flag patterns (recurring maintenance issues, supply problems,vendor reliability, process gaps).

• Maintain clean systems: correct categories, tags, property notes, and operational checklists.

Operational Support (as needed)

• Assist with coordination for supply delivery runs, lockouts, access issues, and time sensitive operational needs.

• Occasionally support on-site verification or coordination during major incidents or peak periods (market dependent).

• Other duties as assigned.

Success Measures

• Tickets routed within SLA.

• Low rate of reassignment/rework due to incorrect routing or missing info.

• Improved “time to resolution” and fewer guest-impacting escalations.

Skills & Qualifications

• 2+ years in operations coordination, dispatch, hospitality, property management, orsimilar role preferred.

• Strong comfort working in ticketing / work order systems (Guesty, Breezeway, Hubspot,etc. a plus).

• Organized, calm under pressure, great at prioritizing and moving fast without dropping details.

• Clear communicator (written + verbal) with a customer-service mindset.

• Able to handle ambiguity and solve problems with limited instruction.

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment

• Ability to move freely and lift up to fifty (50) pounds without assistance.

• Flexible schedule including weekends, holidays, and on-call support as needed

• Primarily desk/office work

• May require limited local travel for urgent operational need