Relationship Banker Business Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC’s Retail Banking organization, you will be based in Fort Walton Beach, FL.

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieve business results through leadership and productive collaboration with a wide range of ecosystem partners. Lead proactive lead generation and appointments conducted inside and outside of branch. Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Manage lead and referral generation. Leverage experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Manage and grow Business Banking relationships under 2MM in sales revenue. Use client information to formulate actionable sales strategy and tactics. Generate quality referrals to ecosystem partners and leverage tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside the branch as a COI. Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage. Identify the most suitable resources to meet client needs, introduce the client accordingly, and hold partners accountable for routine updates and referral follow‑up.
• Deliver differentiated client experience and hospitality. Solve client problems courteously and with urgency, escalating when necessary. Advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique client needs.
• Collaborate with branch team to identify consumer and business banking opportunities and create referrals. Work closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Create client loyalty and grow client share of wallet through differentiated client experience. Conduct lobby engagement activities, educate clients on managing financial transactions, and apply product and procedural knowledge to mitigate and solve customer problems effectively.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Participate in branch daily operations, ensuring efficient and accurate completion.

• Customer Focused – Leverage knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk – Assess and effectively manage all risks associated with business objectives and activities, complying with PNC’s Enterprise Risk Management Framework.

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs

Roles at this level typically require a university or college degree with less than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Bachelor’s

No required certification(s).

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits, including medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and…