Back Office Advisor

Back Office Advisor

Fort Walton Beach, FL - United States

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

Meet Nuvei
, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next‑gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Delivers customer satisfaction by addressing financial concerns, maintaining merchant profiles, and resolving transaction issues, while responding to informational inquiries related to Automated Clearing House (ACH) Network and Remote Deposit Capture transactions. Collaborates within a team responsible for ensuring customers comply with processing agreements in accordance with National Automated Clearing House Association (NACHA) Rules and Regulations.

• Research, correct and maintain transactions to successfully process consumer debits through the ACH Network and/or Remote Deposit Capture.
• Request time‑sensitive proof of authorizations, originating from the ODFI.
• Complete merchant maintenance requests, address changes, points of contact additions, email updates, etc.
• Input essential data and documentation from received authorization documentation of the Electronic Funds Transaction (EFT) or equivalent to provide to Collections staff for returned consumer debit transactions.
• Communicate via phone and email to contact our Merchants (Nuvei Services Customers) to request authorization documentation, electronic funds transaction receipt (EFT), or equivalent for ACH Network transactions when consumer debit transactions return.
• Review and request merchant debit/consumer credit requests as applicable.
• Maintain merchant (Nuvei Services Customers) for the purposes of successfully processing consumer debits or credits; merchant credit or debits; merchant fees; also, to include ISO payouts in relation to transactions processed through the ACH Network and/or Remote Deposit Capture.
• Analyze consumer and Merchant issues to identify problem areas and take appropriate corrective action. Request approval from management when applicable.
• Review, calculate, and request refunds as manual ACH credits to ISOs, merchants, or consumers due to processing problems (i.e., duplication of charges, incorrect charges, or to salvage relations).
• Make outbound communication attempts on all returned merchant fees, debits or credit transactions that were received from the bank as rejected.
• Complete cancellations of merchants at the end of the month for returned fees and/or debits, and process standard incoming cancellation requests.
• Complete or verify incoming bank change requests for partners and merchants.
• Post adjustments (cash entries) within our operating system, for reconciliation purposes, dual verification required to ensure strong internal cash controls.
• Set up merchant reporting upon request by Partner or merchant.
• Ensure compliance with internal documentation requirements by maintaining desktop procedures and/or checklists.
• Contribute to change initiatives and seek out opportunities to automate manual functions for efficiency or use AI to streamline processes.
• Participate in task/project groups across department lines as needed.
• Protect company proprietary and confidential information.
• Other duties as assigned.

• High School diploma or equivalent experience.
• 1–2 years of related Finance or Banking experience.
• Knowledge of modern office procedures and methods including telephone communications, office systems,…