Back Office Advisor

Back Office Advisor

Fort Walton Beach, FL - United States

Hybrid

• Research, correct and maintain transactions to successfully process consumer debits through the ACH Network and/or Remote Deposit Capture.
• Request time-sensitive proof of authorizations from the ODFI.
• Complete merchant maintenance requests, address changes, points of contact additions, email updates, etc.
• Input essential data and documentation from received authorization documentation of the Electronic Funds Transaction (EFT) or equivalent to provide to Collections staff for returned consumer debit transactions.
• Communicate via phone and email to contact Merchants (Nuvei Services Customers) to request authorization documentation, electronic funds transaction receipt (EFT), or equivalent for ACH Network transactions when consumer debit transactions return.
• Review and request merchant debit/consumer credit requests as applicable.
• Maintain merchant (Nuvei Services Customers) for the successful processing of consumer debits or credits; merchant credit or debits; merchant fees; and include ISO payouts in relation to transactions processed through the ACH Network and/or Remote Deposit Capture.
• Analyze consumer and Merchant (Nuvei Services Customers) issues to identify problem areas and take appropriate corrective action; request approval from management when applicable.
• Review, calculate, and request refunds as manual ACH credits to ISOs, merchants, or consumers due to processing problems (e.g., duplication of charges, incorrect charges, or to salvage relations).
• Make outbound communication attempts on all returned merchant fees, debits or credit transactions that were received from the bank as rejected.
• Complete cancellations of merchants at the end of the month for returned fees and/or debits, and process standard incoming cancellation requests.
• Complete or verify incoming bank change requests for partners and merchants.
• Post adjustments (cash entries) within the operating system for reconciliation purposes, with dual verification required to ensure strong internal cash controls.
• Set up merchant reporting upon request by a Partner or merchant.
• Ensure compliance with internal documentation requirements by maintaining desktop procedures and/or checklists.
• Contribute to change initiatives and seek opportunities to automate manual functions for efficiency or use AI to streamline processes.
• Participate in task/project groups across department lines, as needed.
• Protect company proprietary and confidential information.
• Perform other duties as assigned.

• High School diploma or equivalent experience.
• 1-2 years of related Finance or Banking experience.
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
• Knowledge and competence in using Microsoft Word and Microsoft Excel or similar office software products.
• Ability to effectively communicate with peers and management to present ideas and concerns through verbal and non-verbal methods.
• Ability to remain attentive to details while working in a fast-paced, multi-task environment.
• Ability to establish priorities, work independently, and proceed with objectives with little supervision of self and staff members.
• Ability to effectively manage time to meet and exceed goals and expectations.
• Ability to work extra hours, holidays, and weekends as requested by manager.
• Flexibility in accepting assignments and special projects.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.
So, please come as you are. We can’t wait to meet you.

English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.