Communications Officer; Part-Time

Position: Communications Officer (Part-Time)
Employment Status
:
Part-Time

FLSA Status: Non-exempt

Experience

Required:

Minimum one (1) year of experience in the use of a two-way communication telephone system or related experience and/ or training;
Public safety Telecommunications State Certification. National Crime Information Center Certifications, Florida (NCICF).

Minimum

Education Requirements:

High School Diploma or G.E.D.

Department: Police.

Direct Supervisor: Communications Supervisor. Supervisory Responsibility:
Direct (x);
Indirect (x)

Primary

Work Location:

Police Command Center.

Certification: NCIC (National Crime Information Center/ FCIC (Florida Crime Information Center) certification within 30 days of hire. Obtain State telecommunications certification from the Department of Health within three (3) months of hire.

Job Summary: Performs responsible specialized work dispatching police units to emergencies, assisting the public, providing information to officers through State-wide computer systems and complaint desk activities.

Essential Job Functions

An employee in this position may be called upon to do any or all of the following essential duties:

• Receive incoming 911, non-emergency, and administrative calls, obtain essential data, evaluate the situation, and take appropriate response; prioritize calls under pressure.
• Respond to complaints and handle upset or hostile persons on telephone or at the communications counter.
• Access, input, and retrieve information from a computer; monitor multiple computer screens.
• Maintain updated information and enter into database.
• Monitor and use the public safety radio to communicate with Police Department personnel.
• Maintain a wide variety of records and logs; file documents and records.
• Write supplemental reports as required.
• Maintain security of the communications room.
• Operate radio communication or computer equipment in the emergency command center during disasters or mobilizations.
• Research officer requests for information and provide valid up to date information.
• Training of new employees
• Perform minor maintenance tasks related to communications equipment.
• Assist walk-ins, handle cash, and write receipts as needed.
• Maintain required certifications for the position.
• Perform other job duties as assigned.

Knowledge, Skills, and Abilities (KSA's) for Position

An employee in this class must have the following knowledge, skills, and abilities upon application:

Knowledge

• Operating characteristics of communications equipment.
• Functions, procedures, policies and regulations of the communications system and of the Police Department.
• City streets and landmarks.

Skills

• Strong written and oral communications and relational skills.
• Public relations and customer service.
• Operation of communication and retrieval equipment.
• Efficient operation of the communication and retrieval equipment in the system.
• Follow and relay oral and written instructions, policies and procedures.

Abilities

• Elicit information from citizens who are distressed or in a confused state, necessary for proper dispatching.
• Assess people and situations and use judgment in decision making.
• Establish and maintain effective working relations with co-workers and the general public.
• Speak clearly, distinctly, and politely under stressful circumstances.
• Access, input, and retrieve information from a computer.
• Perform routine clerical functions.

Physical Demands

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Fingering:
  Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Hearing 1:
  Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Hearing 2:
  Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity:
  Ability to make rational decisions through sound logic and deductive processes.
• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Repetitive Motion:
  Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking:
  Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Talking 1:
  Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Talking 2:
  Shouting in order to be heard above ambient noise level.
• Visual Acuity 1:
  Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Visual Acuity 2:
  Visual Acuity to…