Communications Supervisor

Employment Status

Full-Time

Exempt

Minimum four (4) years of supervisory experience in police communications operations and/or 5 years as a police communications operator or in a closely related field.

High School Diploma or G.E.D.

Police

Assigned Lieutenant.

Direct (10);
Indirect (x)

Police Communications Center.

Valid State of Florida driver’s license. Public Safety Telecommunications State Certification. National Crime Information Center Certification, Florida (NCICF).

Performs responsible administrative and supervisory work directing the overall communication activities and personnel responsible for all police telecommunications, 911 responses and FCIC/NCIC compliance.

• Plan, organize, and direct all activities and personnel of the Communications Division.
• Train, schedule, supervise, evaluate, and assess the performance of subordinates.
• Serve as the Local Agency Instructor for CJIS certification and is the point of contact for the DAVID system.
• Participate in the hiring process for new Communications Officers.
• Oversee the training, record keeping, and other administrative functions.
• Investigate and solve problems, both operational and personnel.
• Prepare reports, as required.
• Attend departmental staff meetings.
• Perform Communications Officer duties from time to time.
• Fulfill the duty of the Terminal Agency Coordinator (TAC) to ensure compliance with FCIC and NCIC policies and act as the liaison between the agency and FDLE in matters involving these systems.
• Work as a Communications Officer as required on a weekly basis.
• Perform other job duties as assigned.

• Supervisory concepts and practices.
• Rules and regulations of the Department.
• Physical and social characteristics of the City.
• Federal, State, and municipal laws and regulations.
• Police communications systems.

• Strong written and oral communications and relational skills.
• Public relations and customer service.
• Operation of communication equipment.
• Efficient operation of the communication and retrieval equipment in the system.
• Follow and relay oral and written instructions, policies and procedures.
• Operate a variety of office equipment, including computer terminal, printer, calculator, fax, typewriter, and copier.

• Elicit information from citizens who are distressed or in a confused state, necessary for proper dispatching.
• Assess people and situations and use judgment in decision making.
• Plan, assign, instruct, supervise, and evaluate work of subordinates.
• Deal courteously and fairly with the public.
• Read and speak effectively in stressful environment.
• Establish and maintain effective working relationships with other employees.
• Input and retrieve information from a computer at a prescribed rate of speed.

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Fingering:
  Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping:
  Applying pressure to an object with the fingers and palm.
• Handling:
  Picking, holding, or otherwise working, primarily with the whole hand.
• Hearing 1:
  Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Hearing 2:
  Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity:
  Ability to make rational decisions through sound logic and deductive processes.
• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Repetitive Motion:
  Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking:
  Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or…