Help Desk Technician

Overview

JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support.

This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package, a collaborative work environment and strong company culture.

• Provide a total customer support service as a single point of contact for all issues relating to IT and IS services
• Provide local and remote Technical Support Services for end user support
• Maintain and return customers to normal IT Operations with the smallest possible impact
• Provide support for IT Solutions software and hardware service requests and incidents
• Resolve service desk tickets
• Tier I aids support to the Proven IT Help Desk which is the first line of support for our customers
• Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues
• Works with clients over the phone to investigate issues and provide solutions
• Documents calls and resolutions to ensure continuity throughout the team
• Be able to rotate schedules if needed.

• Active DoD Secret clearance
• CompTIA Security+ certification
• Customer Service experience

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.