Computer Client Support Technician

Position Overview

Contractor provides administration and management assistance for AFSOC's networks. Duties include, but are not limited to, configuration management, maintenance, and troubleshooting of NIPR/SIPR/TS client workstations.

• Technical Support: Provide assistance to users experiencing hardware or software issues, either in person or remotely. This includes troubleshooting problems and delivering solutions to common software and hardware issues.
• System Setup and Configuration: Install, configure, and maintain computer systems, including hardware components like routers, printers, and servers.
• Help Desk Management: Manage A2 help desk tickets, respond to requests in a timely manner, and log both problems and resolutions to maintain accurate records.
• Documentation and Knowledge Base: Create and maintain documentation for troubleshooting procedures and solutions. Develop a knowledge base to assist other technicians and users.
• User Training: Educate users on how to use software applications and hardware effectively, providing training sessions as needed.
• Collaboration: Work closely with other Information Technology (IT) staff and departments to ensure all technical needs are met and to elevate issues when necessary.

• Bachelor's degree in a relevant IT field.
• Top Secret Clearance
• Maintain currency of appropriate level certification in accordance with DoD 8570.01-M (or current DoD/DFARS guidance governing IA workforce qualifications).
• At least 5 years of recent IT experience, including technical assistance and support related to computer systems, hardware, and software for Windows and Linux operating systems.
• At least 2 years of experience, within the past 3 years, with Microsoft Windows Server, Microsoft Active Directory, VMWare, and Linux server software, with knowledge of network storage.
• 5 years of experience administering and deploying geospatial applications and intelligence-related automation to support analytical efforts and product development is desired.
• 5 years of experience administering and deploying enterprise-level open source and commercial off-the-shelf (COTS) server equipment in support of intelligence organizations.
• Ability to diagnose and resolve technical issues efficiently.
• Strong verbal and written communication skills to assist non-technical users effectively.
• Familiarity with computer systems, networks, and various software applications.

• Medical, dental, and vision coverage
• Life insurance
• Short term/long term disability coverage
• Retirement savings – 401(k)
• Paid time off (PTO)
• Holiday leave
• Alternate work schedules (depending on work site)
• Flexible spending account options

Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

STI-TEC is an equal opportunity employer and values diversity. Employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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