Logistics Coordinator

The Logistics Coordinator is the hub for day‑to‑day execution across Field Ops. This role owns ticket triage, prioritization, and routing, making sure work orders and operational tasks are assigned to the right team (maintenance, housekeeping, APM/PCT, field ops support/runners, inspectors, vendors) with the right context, timing, and follow‑through. This is primarily a desk role focused on dispatch, coordination, and communication to keep operations moving and reduce dropped balls.

• Monitor all inbound tickets/work orders (Guesty/Breezeway and related channels), ensuring every item is acknowledged, categorized, and routed quickly.
• Assign work orders to the appropriate internal team member or vendor based on scope, urgency, location, access, and skill requirements.
• Set clear priorities and escalation paths for urgent issues (same‑day turns, guest impacting issues, safety items, VIP/owner arrivals).

• Coordinate daily routing with Field Ops Support, Maintenance, Housekeeping Support, and APM/PM teams.
• Balance workloads across pods/teams and adjust assignments as conditions change (late checkouts, early arrivals, supply shortages, owner requests).
• Support readiness for key moments: owner arrivals, VIP guests, high‑occupancy weekends, peak season turnovers.

• Provide clear ticket notes, expectations, and context to field teams so they can execute without back‑and‑forth.
• Act as the connector between PMs and shared services (warehouse/linen, maintenance, housekeeping) to prevent delays.
• Communicate status updates to relevant stakeholders (PM/APM, Field Ops Support Managers, Guest Experience, Revenue, etc.) when needed.

• Ensure work orders are closed properly with notes, photos, and documentation where required.
• Track repeat issues and flag patterns (recurring maintenance issues, supply problems, vendor reliability, process gaps).
• Maintain clean systems: correct categories, tags, property notes, and operational checklists.

• Assist with coordination for supply delivery runs, lockouts, access issues, and time‑sensitive operational needs.
• Occasionally support on‑site verification or coordination during major incidents or peak periods (market dependent).
• Other duties as assigned.

• Tickets routed within SLA.
• Low rate of reassignment/rework due to incorrect routing or missing info.
• Improved “time to resolution” and fewer guest‑impacting escalations.

• 2+ years in operations coordination, dispatch, hospitality, property management, or similar role preferred.
• Strong comfort working in ticketing / work order systems (Guesty, Breezeway, Hubspot, etc. a plus).
• Organized, calm under pressure, great at prioritizing and moving fast without dropping details.
• Clear communicator (written + verbal) with a customer‑service mindset.
• Able to handle ambiguity and solve problems with limited instruction.

• Ability to work in properties requiring walking, climbing stairs, and physical assessment.
• Ability to move freely and lift up to fifty (50) pounds without assistance.
• Flexible schedule including weekends, holidays, and on‑call support as needed.
• Primarily desk/office work.
• May require limited local travel for urgent operational need.