Operations Manager; HVAC, Plumbing & Electrical

Operations Manager – HVAC, Plumbing & Electrical | Performance Bonus + Company Vehicle

Join an Award-Winning Team

At Peaden Air Conditioning, Plumbing & Electrical, we are committed to delivering 5-star service by building exceptional teams and developing strong leaders.

For decades, we have proudly served homeowners across the Florida Panhandle and Lower Alabama. We have been recognized as a Best Place to Work and a Best of Bay winner because we invest in our employees, promote from within, and give our leaders the tools, training, and support needed to build high-performing teams.

If you’re a results-driven leader with experience in HVAC, plumbing, electrical, or residential home services and you’re ready to take the next step toward General Manager leadership, we’d love to meet you.

We believe strong leaders should be rewarded for the results they create.

• Competitive base salary
• Performance-based bonus opportunities
• Company-provided vehicle and fuel card
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Company-paid Long-Term Disability Insurance
• 401(k) with Company Match
• Paid Time Off beginning your first day
• Paid Holidays
• Paid Parental Leave
• Company-provided technology
• Ongoing leadership and professional development
• Clear advancement opportunity toward General Manager

As an Operations Manager, you’ll lead the day-to-day performance of our residential service and installation operations.

You’ll be responsible for developing technicians and frontline leaders, improving key performance indicators, maintaining operational accountability, and ensuring our teams consistently deliver an exceptional customer experience.

This is a hands‑on leadership role. You’ll spend time reviewing performance, coaching team members, leading meetings and training, conducting ride‑alongs, partnering with dispatch, and identifying opportunities to improve results.

Your goal is simple: build great people, create strong processes, and drive a consistently high‑performing operation.

• Lead and develop technicians, installers, and frontline leaders.
• Drive department performance across revenue, average ticket, conversion rate, technician efficiency, call quality, and other key performance indicators.
• Establish clear goals and ensure team members understand their individual performance expectations.
• Review KPIs regularly and develop action plans to address performance gaps.
• Coach employees through ride‑alongs, one‑on‑one meetings, call reviews, and ongoing performance conversations.
• Lead structured team meetings, training sessions, and performance reviews.
• Develop and execute training focused on technical performance, customer service, communication, and sales effectiveness.
• Partner closely with dispatch to improve technician utilization, job assignment, capacity, and overall operational efficiency.
• Identify operational challenges and implement solutions that improve productivity, profitability, and customer experience.
• Hold team members accountable while maintaining a positive, professional, and performance-driven culture.
• Recruit, develop, and retain high-performing team members.
• Maintain consistent communication between field teams, leadership, and supporting departments.
• Ensure company policies, safety expectations, and operational standards are consistently followed.
• Use company technology and reporting tools to monitor performance and make data-driven decisions.

Successful Operations Managers at Peaden create teams where expectations are clear, performance is measurable, and employees receive the coaching and support they need to succeed.

• KPIs are consistently tracked, communicated, and improved.
• Team members understand their goals, numbers, and expectations.
• Leaders address performance gaps quickly and constructively.
• Training is structured, ongoing, and tied to measurable outcomes.
• Communication between management, dispatch, and field teams is proactive and consistent.
• Customers receive a…