Tire and Battery Service Advisor

Overview

Position Summary...

What you'll do...

• Be a Team Member:
  Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians; communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.
• Be a Techie:
  Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapts to new tools and encourages others to use them.
• Be an Owner:
  Communicates equipment, tools and supplies needs; lead tracking and monitoring of returns and special orders; operates cash registers, processes transactions, and performs hands-on work in the physical area; maintains accurate inventory, audit, safety and compliance standards; reports complaints, safety hazards, and problems with products, services, and work areas; completes paperwork, logs, and other required documentation; ensures merchandise is packaged, labeled and stored per company policies;
  
  identifies member needs, assists with purchasing decisions, and resolves issues and concerns.
• Be a Talent Ambassador:
  Brand advocate by valuing the member experience in the TBC area and modeling high-quality service and products; develops, influences and inspires others to work in a respectful, supportive and team-oriented manner; understands roadblocks and assists in training team members.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data and resources; collaborates with managers, coworkers, customers and other business partners; identifies priorities and deadlines; communicates progress and information; determines and recommends improvements; adapts to change and learns from feedback.

• Respect the Individual:
  Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform, helping to attract top talent.
• Respect the Individual:
  Works as a team; builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by helping develop and mentor others; recognizes contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world.
• Act with Integrity:
  Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.

Serve our Customers and Members:
Delivers results while putting the customer first. Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.

Strive for Excellence:
Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience. Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment. It will meet or exceed paid sick leave laws where applicable. For information about PTO, see One.
  
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• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education…