Security Guard

Overview

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location: Holiday Inn Resort FWB

Pay Type: Hourly

Pay Starting At (based On Experience): 15.00 USD

The Security Guard is responsible for performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Maintains a safe and secure environment for guests, visitors, and team members. Essential duties and responsibilities include the following. Other duties may be assigned.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Patrols the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Evaluates situations and makes logical decisions on how to proceed and direct work to ensure optimum security.
• Maintains order in the hotel, dealing with the welfare of guests, coordinates expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational and persuasive manner.
• Handles undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property.
• Answers security telephone and safety hotline calls and responds in a timely manner based on priority.
• Be familiar with all applicable laws and codes to ensure proper compliance.
• Memorizes and monitors life safety system including accurate layout of entire building, locations of standpipes, fire extinguishers, completes alarm reports, and checks and reports any pertinent information from each shift.
• Provides accurate information to inquirers for directions and hours of operations.
• Receives, records, and secures found property.
• Observes and monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Assists guests with door lock and in room safe problems.
• Escorts guests and employees as required to parking lots.
• Administers CPR and First Aid.
• Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results.
• Projects a professional manner with an emphasis on hospitality and guest service.
• Performs any other duties as assigned by management.

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Should be able to work independently and with minimum supervision.
• Excellent customer service skills.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.