Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and Uni Fi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit

Our Fort Washington, PA office has an exciting opportunity for a Client Service Associate
! As the primary point of contact for clients, this role is instrumental in fostering a welcoming office environment and delivering an exceptional client experience. The Client Service Associate provides comprehensive administrative and operational support to financial advisors, coordinates meetings and communications, manages account and service requests, and ensures seamless day-to-day office operations.

This role is an On-site position.

In the spirit of pay transparency, we are excited to share the hourly rate for this position is $24 to $28 per hour , depending on experience.

• Greet clients and ensure the office is clean and welcoming

• Schedule meetings with product vendors and sponsors

• Manage and distribute mail and coordinate overnight deliveries

• Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology

• Ensure accurate completion of prospect and new client paperwork and setup

• Follow up on funds transfers from surrendering companies

• Maintain the CRM database and client files, including filing, copies, and data input

• Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors

• Record incoming assets to the appropriate tracking tool

• Engage with clients to understand their personal history and current financial needs

• Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)

• Communicate to understand client requests, resolve issues directly or elevate to advisors as appropriate, including death claim processing

• Collaborate with clients’ tax or legal counsel as needed

• Gather client data and prepare materials for meetings and reviews

• Conduct tax research, such as for IRS Forms 1099

• Complete follow-up actions resulting from client reviews

• Demonstrate knowledge of and adherence to WEG’s Suitability Guidelines, operational processes, and sales model

• Understand financial terminology and product offerings

• Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices

• Attend client services and company educational events; may attend vendor presentations

• Assist advisor team operations to streamline processes

• Complete operational projects to support enhancements and changes

• Communicate process and sales updates to the team

• Mentor and train Client Service Associates

• Manage vendors to Service Level Agreements

• All other duties as assigned.

• Bachelor’s degree (or equivalent experience) in a relevant discipline

• Customer service training, knowledge, or experience

• Interest in learning financial concepts and products

• Ability to work with deadlines, remain flexible under pressure, and prioritize work

• Ability to work collaboratively as a team member

• Ability to learn WEG’s sales model and WEG/LPL processes and procedures

• Ability to learn financial product features and riders

• Ability to learn the client review process and its completion

• Strong attention to detail and effective problem-solving skills

• Superior verbal and written communication skills

• Proficiency with Microsoft Office Suite or related software

• Familiarity with Salesforce and…