Senior Manager, Workforce Technology Solutions

Senior Manager, Workforce Technology Solutions About the Job:

CHANEL is looking for a Senior Manager, Workforce Technology Solutions to join our Chanel Tech_ team in Piscataway, NJ or New York, NY. You will lead this Tech Service Pillar by managing a team of internal & external resources, developing roadmaps/priorities, and implementing an operating model to support our systems. This role will be a key partner for our People & Organization (HR), Boutique Excellence / Operations and Payroll teams while being an active member of our Tech Support Teams.

Management capabilities will include timekeeping strategy / policy alignment, labor & scheduling, accruals, boutique punch/kiosk functionality, payroll integration, reporting, and compliance-driven enhancements.

Our ideal candidate will have 7+ years of Workforce Solutions Tech Payroll & HRIS experience and a passion for working in a team environment.

• Be the go-to Chanel Tech expert for Workforce Solutions (Payroll, Workforce Management, HRIS Integrations)

• Implement new functionality and direct support for existing functionality within the People & Payroll system landscape including Workday, Ultipro, UKG Dimensions, & UKG Workforce Management

• Manage an operating model for integrations across payroll, workforce management, and people systems, including UKG, payroll platforms, and upstream/downstream enterprise systems

• Own and enhance UKG Workforce Management functionality including timekeeping, scheduling, accruals, leave balances, time clocks/kiosks, attestation, approvals, and reporting

• Partner with Payroll, P&O, Retail Operations, and Boutique leadership to improve workforce processes supported by UKG

• Lead configuration, testing, release management, and production support for UKG WFM enhancements

• Drive improvements in payroll accuracy, schedule compliance, labor reporting, and associate/manager usability within UKG

• Manage integrations between UKG WFM, payroll systems, HR systems, finance/cost center structures, and reporting platforms.

• Lead & participate in senior level meetings (e.g. Steer Cos, Leadership Team meetings, Strategic Roadmaps, Governance)

• Work with business partners to assess software solutions for key initiatives

• Manage cross-functional teams (‘IT’ resources – internal & external and end-users) associated with projects for any of the above systems.

• Create project plans for all work tasks associated with the implementation of new functionality

• Identify implementation risks and strategies to mitigate them and engage with appropriate team members and leadership for updates

• Manage the creation and execution of test plans

• Manage the creation and execution of training plans as necessary

• Communicate project status to business and IT stakeholders

• Manage relationships with external vendors for both software & professional services, help negotiate terms and design RFPs and RFIs when strategically necessary

• Working in a highly collaborative environment

• Finding creative solutions to solve complex problems

• Collaborating with passionate teammates

• Self-learning and challenging the status quo

• People leadership, coaching and development

• Connecting the dots on problems, bring a key eye for details and expert problem perception

• 7+ years’ work experience in Workforce Technology, UKG & HRIS Systems

• AI data and process experience

• Retail knowledge and operational understanding of a boutique, store or call center operate functionally

• Strong hands-on expertise with UKG Workforce Management / UKG Dimensions, including timekeeping, accruals, scheduling, attendance, reporting, and device/kiosk functionality.

• Experience supporting payroll integrations between UKG WFM and payroll/HR…