Accounts Receivable Representative

Level: Hourly

Location:

Fort Wayne, IN

Division / Company:
Finance/Do It Best

Reports to:

AR Supervisor

This position is responsible for managing members’ payments and accounts, resolving disputes on drop‑ship invoices timely and efficiently, and supporting the member online invoicing system with excellent customer service.

• Post members’ payments accurately and timely for checks received
• Provide friendly customer service over the phone and by email
• Must understand discounts and terms on invoices
• Must be able to work overtime on cutoff dates, if needed
• Meet department and division deadlines and goals
• Process member disputes online and manually
• Monitor member accounts for rebills and late charges
• Support and promote the online invoicing system
• Work with the Credit department effectively on member issues
• Complete special projects as assigned

• 2‑year accounting degree or 2‑5 years related work experience
• Competency on the computer
• Customer service on the phone and by email

• Accounting knowledge
• Dependable with a strong work ethic
• Focused attention to detail and good problem‑solving skills
• Excellent customer service and communication skills
• Ability to work well in a team atmosphere
• Positive attitude

• Develop a good understanding of workflow within the department, becoming familiar with reports, deadlines and cutoffs of the department.
• Gain knowledge of the finance division, the function of each department and which other areas are helpful with receivable issues.
• Gain knowledge of bank lockbox software and mainframe programs that support receivables.
• Develop basic understanding of the online system and provide support to members.
• Develop knowledge of proper dispute processing.
• Handle all aspects of the position including accurately posting payments, processing disputes and communicating with members in a positive manner.
• Accomplish and follow through on all assigned responsibilities and special requests.
• Express a positive, constructive attitude toward handling all work‑related situations.
• Member‑focused, service‑oriented, cost‑effective decision making.
• Maintain a professional, respectful demeanor and behavior during all interactions.

• Full insurance benefits package including Medical, Dental, & Vision
• Paid time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.