Collection Specialist

• Monitor Motion's accounts receivable
• Contact customers with overdue accounts to collect amounts owed or negotiate acceptable payment plans
• Maintain records of contacts, attempted contacts, and payments collected from delinquent customers
• Resolve customer billing issues and complaints
• Submit regular reports on unpaid accounts and repayment progress
• Perform other duties as assigned

• Typically requires a high school diploma or GED
• Two (2) to five (5) years of related experience or an equivalent combination
• Excellent problem-solving and organizational skills
• Excellent verbal and business communication skills
• Ability to apply a customer service-oriented approach to collection management
• Proficiency in Microsoft Excel, Word and Power Point

Demonstrates strong problem-solving and organizational skills while effectively managing accounts receivable and customer communications. Proficient in utilizing Microsoft Office tools to maintain records and generate reports on payment progress.

• Accounts Receivable Management
• Customer Service Orientation
• Problem-Solving Skills
• Organizational Skills
• Verbal Communication Skills

• Billing Issues Resolution
• Payment Collection
• Customer Communication
• Overdue Accounts Management
• Payment Plans Negotiation

• Microsoft Excel
• Microsoft Word
• Microsoft Power Point