Administrative Assistant

Administrative Assistant Job Description

About Hope Alive

Hope Alive is a Christ-centered nonprofit ministry dedicated to the mission of “bringing hope and encouragement with Christ-like love to emotionally hurting people”. Our vision is “a future where every life is valued, every story has redemption, and all find hope and healing in Christ’s love”. Through our Community Counseling and Residential programs, we provide professional mental health support to women in crisis as well as individuals, couples, and families in need.

We seek employment candidates who share our commitment to Christ and our heart for this mission.

Job Title: Administrative Assistant
Location: 1747 N. Wells Street Fort Wayne, IN

Hours: Monday–Thursday, primarily 8:30 a.m.–4:30 p.m.; 28–32 hours/week; occasional overtime as needed.

Compensation: $16-$20/hour, depending on qualifications
Supervisory Responsibilities: None

The Administrative Assistant reports to the Executive Director and provides administrative support to the Executive Director and office as a whole to ensure the efficient day-to-day operations of Hope Alive. This role serves as the first point of contact for clients and community members, supports office operations, and maintains professionalism, confidentiality, and a welcoming environment consistent with Hope Alive’s mission.

• Welcome clients, volunteers, vendors, and visitors with courtesy and Christ-like love
• Serve as receptionist and appointment scheduler for Hope Alive
• Answer phones, respond to messages and inquiries, and route communication appropriately
• Provide general office support including copying, filing, document preparation, mailing preparation, and supply ordering/tracking
• Maintain organized digital filing and communication systems (contact management, document management, archiving)
• Work closely and collaboratively with Hope Alive staff and advocates
• Support the fundraising efforts of the ministry
• Assist with special projects and other duties as assigned in support of Hope Alive’s mission
• Other duties as assigned

• High School Diploma or equivalent required
• Associate’s degree or administrative experience preferred
• Experience in a nonprofit, ministry, counseling office, or customer service environment is a plus

• Commitment to Hope Alive’s Christian mission and values
• Strong customer service skills and a compassionate, professional communication style
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Highly trustworthy with the ability to maintain strict confidentiality
• Comfortable with computers and office technology (Microsoft Office, email, scheduling systems, databases)
• Ability to learn new tasks, manage multiple priorities, and remain calm in a busy environment
• Self-motivated and proactive, with the ability to take initiative while working within a collaborative, mission-driven team

• Ability to sit/stand for periods of time and work at a computer workstation
• Ability to lift/carry up to 30 pounds
• Ability to maintain focus, accuracy, and professionalism while working with sensitive information
• Occasional high-stress situations when working with clients
• Valid driver’s license and reliable transportation
• Work performed primarily on a tobacco-free campus

• Supportive, faith-based work environment
• Paid time off and holidays
• Opportunities for professional development and training

Submit a resume, cover letter, and three professional references to Dawn at (Use the "Apply for this Job" box below). Please include “Admin Application – [Your Name]” in the subject line.

Hope Alive is committed to fostering a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex, or disability.