Administrative Assistant

Position Overview

The Administrative Assistant reports to the Executive Director and provides administrative support to the Executive Director and office as a whole to ensure the efficient day-to-day operations of Hope Alive. This role serves as the first point of contact for clients and community members, supports office operations, and maintains professionalism, confidentiality, and a welcoming environment consistent with Hope Alive’s mission.

• Welcome clients, volunteers, vendors, and visitors with courtesy and Christ-like love
• Serve as receptionist and appointment scheduler for Hope Alive
• Answer phones, respond to messages and inquiries, and route communication appropriately
• Provide general office support including copying, filing, document preparation, mailing preparation, and supply ordering/tracking
• Maintain organized digital filing and communication systems (contact management, document management, archiving)
• Work closely and collaboratively with Hope Alive staff and advocates
• Support the fundraising efforts of the ministry
• Assist with special projects and other duties as assigned in support of Hope Alive’s mission
• Other duties as assigned

• High School Diploma or equivalent required
• Associate’s degree or administrative experience preferred
• Experience in a nonprofit, ministry, counseling office, or customer service environment is a plus

• Commitment to Hope Alive’s Christian mission and values
• Strong customer service skills and a compassionate, professional communication style
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Highly trustworthy with the ability to maintain strict confidentiality
• Comfortable with computers and office technology (Microsoft Office, email, scheduling systems, databases)
• Ability to learn new tasks, manage multiple priorities, and remain calm in a busy environment
• Self-motivated and proactive, with the ability to take initiative while working within a collaborative, mission-driven team

• Ability to sit/stand for periods of time and work at a computer workstation
• Ability to lift/carry up to 30 pounds
• Ability to maintain focus, accuracy, and professionalism while working with sensitive information
• Occasional high-stress situations when working with clients
• Valid driver’s license and reliable transportation
• Work performed primarily on a tobacco-free campus

• Supportive, faith-based work environment
• Paid time off and holidays
• Opportunities for professional development and training

Submit a resume, cover letter, and three professional references to Dawn at (Use the "Apply for this Job" box below). Please include “Admin Application – [Your Name]” in the subject line.

Hope Alive is committed to fostering a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex, or disability.