Merchandise Coordinator

Merchandise Coordinator Location:
Fort Wayne, IN Division / Department:
Merchandising Reporting to position:
Merchandise Manager

The Merchandise Coordinator to the Merchandise Division provides support and customer service, while functioning as a liaison between the Merchandise Manager, members and vendors. This position provides assistance on a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries.

• Assist members with ordering issues
• Assist members with placing drop ship orders
• Send requested materials such as product samples and consumer rebates
• Coordinate relays, sample orders, and bin tag requests

• Gather product information and images
• Create and submit vendor debits/billings
• Initiate and review bulletins and drop ship order forms
• Expedite and complete projects

• Managing updates in online catalogs
• Enter program specials into VIMS/VMD
• Review, process, debit vendors for truck mail literature
• Create Buyer Messages at direction of MM/AMM
• Create conversion charts/cross-references charts
• Ban items at direction of MM/AMM
• Product dispositions and Return Goods Authorizations (RGAs)
• Run and review department queries, analyze, highlight, bring excess inventory issues to the attention of MM.
• Investigate and resolve UPC, order multiple, and other item issues
• Investigate and resolve product questions from DC staff

• Gather, collect sales submittals
• Product sample requests
• Consumer rebate pad requests
• Distribute and file sale confirmations
• Track competitor ads/promotions

• Sequence sheets and market invitations
• Market totals
• Collect and review drop ship order forms
  
  Coordinate gathering of department market drop ship forms for placement on catalog pages
• Create/manage electronic tracking spreadsheet for market
• Bill vendors for market-related activities

• Cut and descriptions
• Proof catalog pages

• Process member and vendor debits and credits
• Process check requests

• Perform entry on item maintenance mainframe screens
• Order office supplies

Minimum:

• High School graduate
• Must be computer proficient, especially with Excel and Word
• Post-high school education/training

Minimum:

• Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email
• Above average customer service and problem solving skills
• Excellent organizational skills
• Ability to work on multiple projects by successfully prioritizing to meet deadlines
• Ability to quickly ‘change gears’ to respond to changes in priorities
• Proficiency with Google Workplace and Microsoft suite of products
• Ability to use a computer keyboard to efficiently and accurately enter text and data

• Full insurance benefits package including Medical, Dental, & Vision
• Paid time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities

Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently-owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served

Our Mission: Making the best even better

Our Goal: Helping members grow and achieve their dreams