Office Manager

Office Manager

Maumee River Roofing is seeking an organized, proactive, and leadership-minded Office Manager to join our team in Fort Wayne. In this role, you will support our daily operational needs by managing a front office team that provides administrative, customer service, and marketing support. As a key player in customer satisfaction and retention, you will ensure our front office functions smoothly, workflows remain efficient, and our clients receive exceptional service.

• Team Leadership:
  Manage and support front office staff, fostering a collaborative, productive work environment; develop and implement team training programs.
• Daily Operations:
  Oversee daily front office operations, maintain office organization (supplies, equipment, administrative functions), and handle scheduling and correspondence.
• Customer Service:
  Provide exceptional service to homeowners and clients, acting as a liaison between clients and various departments to resolve concerns promptly.
• Financial & Administrative Support:
  Monitor office budgets and expenses to ensure cost-effective operations; manage the submission of Commercial Contractor payment schedules.
• Accounts Receivable & Legal Liaison:
  Follow up on the status of outstanding payments and serve as the company representative for the litigation process regarding failure of payment.
• Process Improvement:
  Collaborate with management to optimize internal workflows and customer service initiatives.

Required:

• Experience:
  
  2–4 years of office management experience.
• Leadership:
  Minimum of 1 year of supervisory experience (preferably with direct reports).
• Skills:
  
  1 year of experience with process documentation.
• Education:
  
  Bachelor's degree or equivalent professional experience.
• Software Proficiency:
  Proficient in Microsoft Office Suite, Quick Books, and Google Workspace (Sheets, Docs, Slides).
• Core Competencies:
  
  Strong project management, exceptional multitasking, outstanding listening skills, and sharp attention to detail.

Preferred (Nice-to-Have):

• Basic skills or experience with Accu Lynx or alternative CRM software.

• Ability to sit/stand in an office environment for 8+ hours per day.
• Ability to work directly on a computer for 7+ hours per day.
• Must possess a valid driver's license and the ability to drive.