Clinic Assistant - CMA

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Part Time Fort Wayne, IN, US

CLINIC ASSISTANT (I, II, III, IV, V)

LOCATION:

All Locations

DEPARTMENT:

Clinical Support

REPORTS TO:Site Manager

SUPERVISES
:

None

PAY TYPE:

Hourly;
Non-Exempt

DATE:

May 2025

As the Clinic Assistant you will participate in a team approach to patient care, working integratively with others and face‑to‑face with patients adapting quickly to changing priorities, while maintaining a high level of detail and exemplary customer service. The ultimate design and goal of the Clinic Assistant is to become proficient in all five (5) Clinic Assistant Levels to promote cross‑training and create system redundancy for continual quality improvement and back‑up coverage.

Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

The employee will be assessed for their strengths upon hire and begin onboarding in one of the following areas:
Front Desk, Appointment Scheduling, Pre-Certification, Referral Management, Back Office Support and have competencies signed‑off by immediate supervisor and/or COO in the within three months of service from date of employment to be officially classified as a Clinic Assistant 1.

For each additional Clinic Assistant Level achieved the employee will enhance their position as a Clinic Assistant and compensation will be assigned appropriately.

Clinic Assistant Iis the entry level; this may be the Clinic Assistant’s primary scope of responsibilities even as the Clinic Assistant achieves additional levels. If the Clinic Assistant elects to or is unable to achieve additional levels the Clinic Assistant will be documented as being at level I.

Clinic Assistant II, III, IV, or Vwill be achieved when the Clinic Assistant I has been signed off on competencies for an additional level such as Front Desk responsibilities, Appointment Scheduling responsibilities, Pre-Certification responsibilities, Referral responsibilities and/or Medical Assistant Back Office Support responsibilities.

The ultimate design and goal of the Clinic Assistant is to become proficient in all five (5) Clinic Assistant Levels to promote cross‑training and create system redundancy for continual quality improvement and back‑up coverage. To achieve and maintain the compensation awarded per each level, the expectation will be for the Clinic Assistant to remain adaptable and willing to be flexible working any area of responsibility achieved per the need of Neighborhood Health.

Front Desk Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in‑person or on the telephone in a professional, courteous, and efficient manner

Collect co‑pays as indicated

• Calculate income for Sliding Fee Scale

Maintain patient flow; keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, reminding provider of service delays

Comforts patients by anticipating patient’s anxieties, answering patient’s questions

Provide Check‑out Support and schedule return appointments

Maintain current demographics and insurance information at each visit

Review any eligibility issues on all patients prior to visit

Assist with scanning and indexing of medical documents

Maintain confidentiality of patient’s private protected medical information

Helps patients in distress by responding to emergencies

Maintains front desk inventory and equipment by checking stock to determine inventory level; anticipating needed supplies

• Masters the ability to identify and assign correct insurance on patient accounts including…