Reefer Team Lead | On-site - Fort Wayne

• Directly manage and coach a team of 3–6 Carrier Sales Representatives
• Conduct weekly 1:1s, performance reviews, and call coaching
• Develop team members in:
• Lane strategy
• Margin protection
• Reefer market knowledge
• Build bench strength and help identify future leaders

• Oversee procurement of refrigerated and temperature-controlled capacity
• Develop core carrier networks in key reefer lanes
• Ensure coverage for:
• Produce
• Monitor seasonal market shifts (produce seasons, holiday surges, weather events)

Hold the team accountable to metrics such as:

• On-time pickup and delivery performance
• Tender acceptance rates
• Load coverage time
• Margin targets on reefer freight
• Build high-level relationships with key refrigerated carriers
• Negotiate pricing agreements and mini-bids
• Visit strategic carriers when needed
• Ensure compliance with:
• Temperature requirements
• Food safety standards (FSMA awareness)
• Tracking & visibility expectations

• Work closely with Customer Sales / Account Managers to:
• Support new business wins
• Create backup capacity strategies
• Partner with Operations on service recovery and claims prevention

• Train team on:
• Reefer breakdown response
• Drive adoption of tracking tools and visibility platforms

• 3+ years freight brokerage experience
• 2+ years in reefer or temperature-controlled freight preferred
• Prior leadership or mentorship experience strongly preferred
• Strong negotiation and market knowledge in refrigerated freight
• Proven ability to manage high-pressure, time-sensitive shipments
• Comfortable working in a fast-paced, performance-driven environment

• Stable team of 3–6 trained carrier reps
• Strong core carrier network in primary reefer lanes
• Improved on-time performance and reduced service failures
• Team consistently hitting margin and coverage KPIs
• Recognized internally as the go-to leader for refrigerated freight solutions