Account Manager; Facility Solutions Manager

Account Manager (Facility Solutions Manager)

City Wide Facility Solutions, the nation's leading management company in the building maintenance industry, is actively seeking an Account Manager (Facility Solutions Manager) for our franchise location in Fort Wayne, IN. We are one of more than 100+ markets across the United States and Canada. Our mission at City Wide is to build environments that elevate people.

The primary responsibilities of the Account Manager are to provide solutions to a wide range of issues clients face at their facilities in their assigned territory while developing long-term relationships with clients and contractors to ensure high client satisfaction.

Essential Functions:

• All aspects of client relationships
  - Retention is everyone's job!
• Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays.
• Negotiate agreements with clients for additional services – determine pricing, staffing, and logistics.
• Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
• Supervise and direct Account Compliance Managers; ensure the client's strategy is executed and all services are performed correctly by assigned contractors.
• Keep all clientele documents updated and current.
• Effectively communicate all client issues with contractors
  - Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance.
• Coordinate with accounting on any discrepancies on client accounts.
• Use City Wide's CRM to document client inspections, adding extra charges, ACM routing, etc.