Business Manager

Business Manager

Reports To:

Branch Manager

Essential Responsibilities

The Business Manager's duties include, but are not limited to, supervising office employees to ensure accurate and timely fulfillment of responsibilities and filing accurate, timely monthly, quarterly, and annual reports.

• Analyzes and organizes office operations and procedures, including bookkeeping, payables preparation, personnel, information management, filing systems, and other clerical services.
• Prepares composite reports to guide management.
• Maximizes office productivity through proficient use of the following computer applications:
  Microsoft Office, DSI Dealer Software Inc., Accounting, Parts Service and Leasing Software.
• Analyze credit information and make prudent credit decisions that maximize the company's financial interests.
• Adjusts errors and complaints.
• Maintains contact with customers and outside vendors.
• Implements corporate procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Coordinates closely with Sales Representatives to prepare, review, and process dealer documentation, ensuring accuracy and compliance with company and regulatory requirements.
• Work directly with lien holders to obtain, verify, and manage documentation related to vehicle financing, title processing, and releases.
• Maintain knowledge of applicable state and industry requirements related to titling, registration, and financing transactions.
• Serve as a Notary Public, or obtain Notary Public certification within a designated timeframe after hire, to support dealership and customer documentation needs.
• Gathers personnel information and files.
• Manage time cards.
• Conduct employee orientation and administrative responsibilities for new hires.
• Distribute and communicate human resources materials, i.e., training, benefits, and announcements.
• Other duties as may be assigned.

Requirements

• Coordinates activities of various clerical departments or workers within other departments.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Assigns duties and examines work for exactness, neatness, and conformance procedures.
• Maintains harmony among workers and resolves grievances.
• Issues written and oral instructions.

Competencies

• Problem Solving
  - Defining, analyzing and diagnosing key components of a problem to formulate a solution.
• Continuous Learning
  - Taking initiative to regularly learn new concepts, technologies and/or methods.
• Time and Priority Management
  - Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.
• Teamwork
  - Cooperating with others to meet objectives.
• Customer Focus
  - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Interpersonal Skills
  - Effectively communicating, building rapport and relating well to all kinds of people.
• Planning and Organizing
  - Establishing courses of action to ensure that work is completed effectively.
• Project Management
  - Identifying and overseeing all resources, tasks, systems, and people to obtain results.

Behaviors

• People-Oriented
  - The job requires building rapport with a wide range of individuals.
• Frequent Change
  - The job requires rapid shifts between tasks.
• Following Policy
  - The job requires adhering to rules, regulations or existing methods.
• Organized Workplace
  - The job requires establishing and maintaining specific order in daily activities.
• Analysis
  - The job requires compiling, confirming, and organizing information.

Qualifications

• Bachelor's degree (B.
  
  A.) from four-year College or university; or 5 years related experience of office management experience.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• To…