Business Manager

Position Overview

Reports To:

Branch Manager

• Analyses and organizes office operations and procedures, including bookkeeping, payables preparation, personnel, information management, filing systems, and other clerical services.
• Prepares composite reports to guide management.
• Maximizes office productivity through proficient use of the following computer applications:
  Microsoft Office, DSI Dealer Software Inc., Accounting, Parts Service and Leasing Software.
• Analyzes credit information and makes prudent credit decisions that maximize the company’s financial interests.
• Adjusts errors and complaints.
• Maintains contact with customers and outside vendors.
• Implements corporate procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Coordinates closely with Sales Representatives to prepare, review, and process dealer documentation, ensuring accuracy and compliance with company and regulatory requirements.
• Works directly with lien holders to obtain, verify, and manage documentation related to vehicle financing, title processing, and releases.
• Maintains knowledge of applicable state and industry requirements related to titling, registration, and financing transactions.
• Serves as a Notary Public or obtains Notary Public certification within a designated timeframe after hire, to support dealership and customer documentation needs.
• Gathers personnel information and files.
• Manages time cards.
• Conducts employee orientation and administrative responsibilities for new hires.
• Distributes and communicates human resources materials, i.e., training, benefits, and announcements.
• Performs other duties as may be assigned.

• Coordinates activities of various clerical departments or workers within other departments.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Assigns duties and examines work for exactness, neatness, and conformance to procedures.
• Maintains harmony among workers and resolves grievances.
• Issues written and oral instructions.

• Problem Solving – defining, analyzing, and diagnosing key components of a problem to formulate a solution.
• Continuous Learning – taking initiative to regularly learn new concepts, technologies, and/or methods.
• Time and Priority Management – prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.
• Teamwork – cooperating with others to meet objectives.
• Customer Focus – anticipating, meeting, and/or exceeding customer needs, wants, and expectations.
• Interpersonal Skills – effectively communicating, building rapport, and relating well to all kinds of people.
• Planning and Organizing – establishing courses of action to ensure that work is completed effectively.
• Project Management – identifying and overseeing all resources, tasks, systems, and people to obtain results.

• People-Oriented – building rapport with a wide range of individuals.
• Frequent Change – rapid shifts between tasks.
• Following Policy – adhering to rules, regulations, or existing methods.
• Organized Workplace – establishing and maintaining specific order in daily activities.
• Analysis – compiling, confirming, and organizing information.

• Bachelor's degree (B.A.) from a four-year college or university or five years of related office management experience.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of accounting software, database software, Microsoft Excel spreadsheet software, and Microsoft Word processing software.
• Current driver's license.

Mobility: ability to move around the office or reception area comfortably, including walking, standing, and potentially…