Insurance Business Operations Specialist

Insurance Business Operations Specialist

Are you a motivated, analytically minded professional who thrives at the intersection of strategy, operations, and collaboration? Do you get energized by turning complex data into clear insights and helping high-performing teams run at their best? If so, this could be the role for you.

As an Operations Analyst within the L&H Executive Office, you will be a key enabler of operational excellence across the Americas Market Units of L&H Re, P&C Re and the In-Force Optimization team. Working closely with the Department Operations Officers (DOOs), you will contribute to a wide range of strategic and operational priorities — from performance reporting and governance to executive communications, event management, to audit coordination and operational risk management.

This is a dynamic, high-visibility role in a fast-paced, collaborative environment where your work will help provide information and coordination to support leadership decision-making and business outcomes.

• Support operational, governance, planning, and business management activities across the Canada and US Market Units and the In-Force Optimization team, working with stakeholders across L&H andthe
  
  Canadian
  
  Composite Market in North America.
• Prepare andmaintainstandard reports, ensuringtimelyavailability of key performance indicators to support leadership steering and performance monitoring
• Develop high-quality presentation materials for management meetings, committee updates, town halls, internal and external events, team offsites, and communication packages
• Provide qualitative and quantitative analysis on key operational topics, including cost management and follow-up on operational risk mitigation actions
• Support change management and performance management initiatives
  , including executive presentation preparation and implementation of strategic priorities
• Leverage AI and digital productivity tools to analyze information
  , create content
  , automate routine activities, and continuously improve ways of working
• Collate and synthesize internal and external data, translating findings into actionable recommendations that support business decisions
• Assist with governance-related activities, including compliance topics, records management, control evidence collection, action tracking, and follow-up on key business commitments
• Contribute to employee engagement programs and event management, helping foster a connected and motivated team culture
• Take on ad hoc tasks and evolving responsibilities as business needs arise, demonstrating agility and a solutions-oriented mindset

The L&H Executive Office sits within the L&H Re Division Operations & Advisory and serves as the strategic and operational backbone for the Americas Market Units. The Department Operations Officers (DOOs) act as trusted business partners to the Managing Directors and their leadership teams, driving and supporting a diverse range of topics — from strategy and operations to people and culture.

As an Operations Analyst, you will be an individual contributor reporting to the Lead DOO L&H Americas, embedded in a team that is intellectually curious, collaborative, and deeply committed to enabling the business to operate at its best.

You are a self-starter who brings integrity, curiosity, and a collaborative spirit to everything you do. You are comfortable navigating ambiguity
, managing multiple priorities, and engaging with stakeholders across all levels of a global organization. You combine strong analytical skills with clear communication
, and you are passionate about using data and digital tools to drive smarter, faster decisions.

• Bachelor's degree in a relevant field or equivalent professional experience.
• Strong analytical and financial acumen
  — ability to work with diverse data sources, draw meaningful insights, and translate findings into clear, actionable recommendations
• Proficiency in Microsoft 365 applications— including Teams, Excel, PowerPoint, SharePoint, and Copilot, with demonstrated ability to produce polished, executive-ready…