Sr. Director, LillyDirect Payment Innovation & External Affairs

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Lilly Direct is Eli Lilly's direct-to-consumer pharmacy platform, bringing life-changing medicines — including GLP-1 therapies — directly to patients. We are building enterprise-grade payment infrastructure to support this mission, and we are looking for a payments leader who wants to build enterprise-grade capability from the ground up.

The Sr. Director, Payment Innovation & External Affairs owns where Lilly Direct Payment Operations goes next — from the coming month through the next 18 months. This role exists to keep the function from running in place: building the roadmap for future payment services and capabilities, driving initiatives that improve authorization rates and lower processing cost, and making sure Payment Operations is prepared for whatever changes next, whether legislative, regulatory, competitive, or internal.

This includes ensuring audit readiness for Payment Services. This role owns B2B vendor contracts — Adyen and future PSPs — including negotiation, renewal. The Sr. Director will also serve as the primary payments point of contact for our international affiliates as Lilly Direct expands globally. This role reports to the Associate Vice President - Business Operations for LUSA Consumer Services and will have direct reports.

• Own the Roadmap and Drive Innovation Build the roadmap for future payment services and capabilities (e.g., ACH, Pay Pal, BNPL, second PSP, international expansion)
• Drive innovation initiatives that improve authorization rates, lower processing cost, and expand payment method coverage
• Serve as the primary payments point of contact for our international affiliates as Lilly Direct expands globally
• Monitor External and Internal Change Monitor and assess implications of external environmental change — legislation, regulatory shifts, market/competitive landscape
• Monitor and assess implications of internal change — Lilly policy shifts, shifting CSH priorities, org changes.
• Drive appropriate changes to ensure audit readiness.
• Contribute operational and financial perspective to ongoing payment tool optimization decisions
• Own Vendor Strategy Own B2B vendor strategy and contracts (Adyen and future PSPs) — negotiation, renewal, performance management
• Cross-Functional Collaboration Partner with Tech@Lilly and Lilly Direct Platform Experience to embed automation into payment infrastructure where manual processes currently exist Ensure payment operations perspectives are represented in product and technology roadmap decisions Partner closely with Lilly Direct Customer Care, Finance, Platform Experience, and Tech@Lilly on forward-looking initiatives Incorporate operational issues surfaced by the Payment Service Delivery role into roadmap priorities
• And mandatory mandatory mandatory Mandatory

• Bachelor's degree
• 5+ years in direct-to-consumer payments operations, customer solutions delivery, or customer solutions transformation
• Experience with vendor and contract negotiation and management
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

• Strong working knowledge of payment flows: card processing, settlements, disputes, chargebacks, and reconciliation
• Familiarity with enterprise payment service providers and payment…