Coordinator of Operations

Support the Accreditation Process. Make an Impact. Are you highly organized, detail-oriented, and motivated by keeping complex processes moving? Do you enjoy working with people, managing multiple priorities, and making sure the details are handled accurately and on time? The ANSI National Accreditation Board (ANAB) is looking for a Coordinator of Operations to join our team in Fort Wayne, Indiana. ANAB is the largest multi-disciplinary accreditation body in North America.

We work with organizations around the world to assess and accredit conformity assessment bodies, helping ensure competence, consistency, and confidence in products, services, and processes. Our work supports government regulators, industry leaders, and organizations across a wide range of industries. At ANAB, professionalism is valued, teamwork is essential, and our employees play an important role in delivering high-quality accreditation services to our clients and stakeholders.

The Coordinator of Operations is an integral part of the accreditation process, coordinating activities among customers, assessors, and ANAB staff. In this role, you will help ensure accreditation activities and assessment services are delivered accurately, efficiently, and in accordance with ANAB's documented processes and applicable requirements. You will manage multiple activities and deadlines, maintain accurate records, communicate with a variety of stakeholders, and provide support throughout the assessment and accreditation process.

This position is based in Fort Wayne, Indiana. Occasional overnight domestic travel may be required.

• Coordinate the assessment process to ensure activities are completed accurately, efficiently, and in conformance with applicable requirements, including ISO/IEC 17011.
• Serve as a key point of contact throughout the assessment process, communicating with clients, assessors, assessment team members, decision-makers, and ANAB staff.
• Coordinate assessment activities, schedules, meetings, and related documentation.
• Process new conformity assessment body (CAB) application workflows and maintain associated records.
• When authorized, process approved accreditation application workflows.
• Maintain accurate and complete data and records associated with assessment and accreditation activities.
• Review and approve assessment team member invoices in accordance with established procedures.
• Where applicable, support the review of applications and the development of assessment teams.
• Schedule meetings and appointments, conduct research, and support projects and operational initiatives.
• Participate in Operations Unit meetings and contribute to continuous improvement efforts.
• Perform assigned responsibilities in accordance with Operations Unit and company-wide metrics.
• Participate in internal audits and external evaluations of ANAB by third parties.
• Support the resolution of internal management system findings, including opportunities for improvement and nonconformities, as applicable.
• Identify operational process issues and opportunities for improvement and assist in developing effective solutions.
• Perform other duties and responsibilities as assigned.

• Organization & Time Management:
  Ability to manage multiple activities, deadlines, and priorities while maintaining accuracy and follow-through.
• Communication:
  Strong written, verbal, listening, and interpersonal skills, with the ability to communicate professionally and effectively with clients, assessors, volunteers, and colleagues.
• Customer Service:
  Demonstrated commitment to providing responsive, professional service and resolving questions or issues in a timely manner.
• Attention to Detail:
  Ability to carefully review information, maintain accurate records, and identify discrepancies or missing information.
• Problem-Solving:
  Ability to identify operational issues, evaluate options, and develop practical solutions.
• Adaptability:
  Comfortable embracing change, learning new processes, and adjusting priorities as business needs evolve.
• Professionalism & Integrity:
  Demonstrates sound judgment, discretion, respect, and integrity when working with clients, assessors, volunteers, and coworkers.
• Teamwork:
  Ability to collaborate effectively with colleagues and contribute positively to a team environment.
• Autonomy:
  Ability to work independently with reasonable oversight while knowing when to seek guidance or elevate an issue.
• Technology:
  Comfortable learning and working across multiple electronic business systems and software platforms.

• High school diploma or equivalent required.
• At least two years of relevant experience, such as business, customer service, administrative, or office experience.
• Strong organizational and administrative skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Demonstrated ability to prioritize and manage multiple tasks simultaneously.
• Strong customer service and problem-solving skills.
• Proficiency with…