Community Coordinator

You are a compassionate and dedicated Community Coordinator with a genuine passion for creating a welcoming and positive experience for our members and prospective residents. Your role will span from assisting with the day-to-day operations of our community, communicating with residents, visitors, and family members, to supporting community directors with clerical tasks. You will be a master of organization, with exceptional communication skills, and you will embody the mission, vision, and values of our organization, always maintaining a professional and ethical demeanor.

Ultimately, you will be the glue that holds our community together, ensuring that every interaction, event, and process runs smoothly and leaves a lasting positive impression on all who engage with our organization.

As a Community Coordinator at Lutheran Life Villages, your key responsibilities will include:

• Maintaining the organization and presentation of our office, ensuring necessary supplies and resources are readily available.
• Staying up-to-date on campus activities, meeting schedules, upcoming events, and resident census data, and keeping the Administration Team informed.

• Answering and handling all incoming calls in a professional manner.
• Greeting and providing direction or information to prospective residents and family members.
• Overseeing the cleanliness, readiness, and functionality of our gathering spaces.
• Coordinating reservations of rooms and equipment for staff, residents, and the community.

• Collaborating with team members to coordinate ongoing activities for residents and host special events for the community.
• Receiving calls and inquiries from prospective members and connecting them to the community Sales Counselor.
• Coordinating the Pre-Made meal program as required.

• Participating in training and programs required by outside consultants and our organization.
• Observing and communicating any changes in the physical, emotional, or mental abilities of our residents to the appropriate managers.
• Displaying behavior that supports our organization's mission, vision, values, and policies, and consistently performing position responsibilities in a professional and ethical manner.
• Protecting the confidential information of our clients, team members, residents, and vendors.

completing any other duties as needed or assigned.

To succeed as a Community Coordinator at Lutheran Life Villages, you will need the following experience, skills, and qualifications:

• High school diploma or equivalent.
• Familiarity with local and state regulations related to senior living communities preferred.
• Willingness to participate in ongoing training and professional development.

• 2+ years of experience in a community management, customer service, or administrative support role.
• Familiarity with senior living or assisted living communities, preferred.

• Excellent communication and interpersonal skills, with the ability to interact professionally with residents, staff, and visitors.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Proficient in using office software, such as Microsoft Office Suite.
• Adept at problem-solving and conflict resolution.
• Ability to maintain confidentiality and handle sensitive information with discretion.

• Genuine interest in serving and supporting the senior community.
• Compassionate and empathetic nature, with a commitment to providing exceptional customer service.
• Adaptable and flexible, able to respond effectively to changing priorities and needs.
• Collaborative spirit, with a team-oriented approach to problem-solving.