Project Manager, Operations Management

The Project Manager I is responsible for the successful delivery of small to moderately complex customer-facing projects with well-defined scopes. This role independently manages the full project lifecycle—from translating client SOWs into project plans through execution and closeout—while serving as the primary point of contact for customers during active delivery. The PM I owns project schedule, scope, budget, and risk, and works collaboratively with Project Coordinators and Program Managers to ensure client satisfaction and delivery excellence..

• Serve as the primary client point of contact for all project milestones, status updates, and delivery activities
• Independently translate client Statements of Work, Letters of Intent, and work orders into actionable project plans, deliverables, and milestones
• Develop,maintain, and manage comprehensive project plans, schedules, and timelines to achieve delivery goals
• Own project scope, budget, and risk management; track spend-to-date, forecasted spend, and budget burn rates
• Lead and coordinate cross-functional delivery teams including internal resources and client stakeholders
• Manage customer expectations, escalations, and change control processes in a proactive and professional manner
• Create andmaintainproject controls including action item lists, risk logs, issue logs, change control, and decision logs
• Communicate consistently with stakeholders and sponsors on project status, milestones, risks, and key decisions
• Drive structured project meetings with clear agendas, goals, and documented outcomes
• Ensureaccuratebilling by verifying project financials prior to invoicing
• Implement and manage project changes and interventions to achieve delivery objectives
• Work collaboratively with Project Coordinators to ensurelogisticsand operational activities are executed on schedule
• Contribute to continuous improvement byidentifyingprocess enhancements and operational efficiencies