Product Support Rep

Summary

We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the customers and the Parts Manager and/or Service Manager. The PSR provides information about customer problems/complaints, long‑term requirements, and maintains an intimate working knowledge of our company, products, and services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promote and sell certain items to customers.
• Increase parts and service sales to all customers, with special attention to accounts with which the company does not have a strong or recent sales history.
• Call on customers at the time they purchase and/or rent new or used equipment to provide needed information.
• Discuss customer concerns and/or complaints related to parts/service and work with the Parts/Service Manager to resolve problems, while maintaining company policies and positions toward the issues in question.
• Review all manufacturer service bulletins and product improvement and discuss with managers.
• With manager’s guidance, provide the customer with technical, pricing, and available information relative to improvements.
• Call on customers to follow‑up after service department repairs to ensure customer satisfaction.
• Participate, as requested, in customer outings, association gatherings, exhibits and demonstrations.
• Provide superior customer service and promote a positive professional image.
• Train customers on the proper use of parts manuals, microfiche, etc.
• Plan each day’s itinerary and prepare for each sales call by reviewing the items to be discussed and promoted.
• Complete sales call reports daily and submit on a weekly basis.
• Contact branch office three times each day to maintain communication.
• Maintain current customer file with all information requested by management and provide updated information.
• Update the company equipment population list through discussions with customers about equipment sold, scrapped, or purchased from other sources.
• Submit all viable leads to the Equipment Department.
• Travel territory, attend various training sessions, and meetings.

• High school diploma or equivalent required.
• Associate’s degree or some college desired.
• Previous sales experience a plus.

• Excellent written and verbal communication skills and strong interpersonal skills.
• Ability to get along with diverse personalities in a tactful, mature, and flexible manner; remain calm under pressure.
• Can communicate both in verbal and written tasks to the department as well as customers.

• Computer and data entry skills.
• Experience with Microsoft Windows, Word, Excel, and PowerPoint.

Utilize computer screen and keyboard, telephone; bend and reach to file. Travel required.

Professional office environment using standard office equipment (computer, phone, photocopier, filing cabinets, fax machines). Travel can be expected.

• Position classified as full‑time, exempt.
• Normal days:
  Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Travel may be required on occasion.

This job description does not cover all activities, duties, or responsibilities for this job. Duties, responsibilities, and activities may change at any time.

Rudd Equipment Company, Inc. is an equal‑opportunity/affirmative‑action employer. We do not discriminate against any incumbent or applicant. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

Entry level

Full‑time

Information Technology

Construction