Public Safety Dispatcher

Summary

Responsible for system-wide rapid response to all critical code activations, safety alerts, incoming emergency 1-911 responses, non-emergency calls for dispatch and services utilizing multiple technologies. Supports all computer aided dispatch for coordination of internal response and external to appropriate agencies in response to emergency situations. Responsible to monitor and process critical alarms for fire, Chem Pak, gas, temperature, infant protection, panics, intrusion, and access control.

Coordinates and maintains emergency dispatch protocol to ensure safe and secure environments of care to include monitoring camera systems, mass communication programs, and overhead paging while operating a multi-line phone and alerting system. Gathers information and determines appropriate level of priority of the call for service and enters data into the CAD (computer aided dispatch) system. Monitors and operates radio console with radio equipment to dispatch and coordinate the responses of Public Safety and non-emergency services.

Coordinates response to all behavior health alerts/responses at both hospital and clinical care sites to ensure safe environment of care for all patients, visitors, and staff. Is responsible for maintaining constant contact with all officers to ensure safety and the documentation of law enforcement activity. Requests and manages criminal history information from law enforcement agency partners, ensuring the confidentiality of this information and its appropriate dissemination of information outside the scope of FBI requirements.

Communicates clearly and effectively under all conditions regarding customers’ needs in a concise and professional manner. Manages multiple tasks at once with detailed attention to urgency, standard procedures, and local and national laws and statutes.

Summary

Responsible for system-wide rapid response to all critical code activations, safety alerts, incoming emergency 1-911 responses, non-emergency calls for dispatch and services utilizing multiple technologies. Supports all computer aided dispatch for coordination of internal response and external to appropriate agencies in response to emergency situations. Responsible to monitor and process critical alarms for fire, Chem Pak, gas, temperature, infant protection, panics, intrusion, and access control.

Coordinates and maintains emergency dispatch protocol to ensure safe and secure environments of care to include monitoring camera systems, mass communication programs, and overhead paging while operating a multi-line phone and alerting system. Gathers information and determines appropriate level of priority of the call for service and enters data into the CAD (computer aided dispatch) system. Monitors and operates radio console with radio equipment to dispatch and coordinate the responses of Public Safety and non-emergency services.

Coordinates response to all behavior health alerts/responses at both hospital and clinical care sites to ensure safe environment of care for all patients, visitors, and staff. Is responsible for maintaining constant contact with all officers to ensure safety and the documentation of law enforcement activity. Requests and manages criminal history information from law enforcement agency partners, ensuring the confidentiality of this information and its appropriate dissemination of information outside the scope of FBI requirements.

Communicates clearly and effectively under all conditions regarding customers’ needs in a concise and professional manner. Manages multiple tasks at once with detailed attention to urgency, standard procedures, and local and national laws and statutes.

Education

High School Diploma or GED is required. AA/AS degree in a related field is preferred.

Licensure/Certification

Must be current or eligible to certify as an IDACS/NCIC Operator within 3 months of hire. This includes fingerprinting and criminal background check with no felony convictions. Must obtain certification within 6 months of hire and recertify every 2 years.

Must be current or eligible to certify as a CJIS user. This includes fingerprinting and criminal background check with no…