Supervisor - Managed Transportation & Customer Service

Description

Ready to Deliver Excellence?

Join CRST as a Supervisor – Managed Transportation & Customer Service and play a key role in supporting our customers with exceptional care and professionalism. In this role, you’ll oversee and respond to customer inquiries, concerns, and feedback while ensuring every interaction reflects our commitment to quality service. We’re seeking someone with strong problem‑solving skills, patience, empathy, and the ability to perform well under pressure.

If you’re passionate about building and maintaining positive customer relationships—and delivering service that consistently exceeds expectations—this is the opportunity for you!

• Location:
  
  Onsite in Fort Wayne, IN
• Compensation:
  This pay scale represents a good faith estimate of the salary wage range the company reasonably expects to pay upon hire for this position between $50,720-$55,000 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
• Hours:
  
  Monday to Friday (8:30 am to 5:30 pm)
  * May require occasional overtime, including evenings and weekends.
• Benefits:
  Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
• Additional Compensation:
  Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions.

The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

• Serve as escalation and resolution for problem shipments
• Monitor Finesse calls for maximum efficiency
• Arbitrate issues for DC and agent drivers
• Perform duties of an Account Manager when necessary
• Provide measurable objectives to team members and structure area to maximize efficiency
• Put the customer first and make financial decisions quickly to benefit the company and resolve problems
• Provides day to day supervision for hourly, front line non-exempt employees with limited decision-making ability
• Writes performance appraisals and has ability to recommend hiring and termination – however manager conducts termination proceedings and gives final approval on appraisals
• Ensures quality and productivity goals are met
• Manages and communicates the daily and long-term objectives that apply to the department

• High school diploma or GED required
• Dependable leader who creates a culture of accountability and consistently follows through
• Effective communicator with the ability to accurately understand and address customer needs
• Positive, solutions‑oriented mindset with a proven ability to stay composed and productive under pressure

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and operational performance. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Your opportunity to drive success starts here.

• Complex Problem Solving:
  Expert
• Critical Thinking:
  Expert
• Judgment and Decision Making:
  Expert
• Active Listening:
  Expert
• Monitoring:
  Expert
• Negotiation:
  Expert Speaking:
  Expert
• Instructing:
  Expert
• Time Management:
  Expert
• Writing:
  Expert

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://(Use the "Apply for this Job" box below).) notice from the Department of Labor.