Customer Service Representative

Overview

Join to apply for the Customer Service Representative role at Circle Logistics Services
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Ready to Drive Your Career Forward? At Circle Logistics, we’re inviting you to embark on a fulfilling career journey in a vibrant, growing industry. We want you on our Circle Logistics Team.

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple websites to ensure accurate delivery times and notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks
• Above-average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

• High school diploma or equivalent required
• Associate s degree preferred
• Call center experience is a bonus

• $19.21 per hour
• Full-time: 40 hours per week
• Room for advancement in a fast-growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

Compensation: $19.21 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.