BMV Customer Service Representative

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The team works throughout Indiana and is dedicated to fostering an environment where we:

• Embrace product innovation

Role Overview
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Customer Service Representatives serve as the frontline contact for the BMV. You’ll provide timely and accurate customer service, utilizing good communication and computer skills, along with on-the-job training, to assist millions of Hoosiers with their BMV needs.

Salary Statement
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The salary for this position typically starts at $29,588.00.

The essential functions include:

• Conducting customer transactions using your knowledge
• Answering questions and providing guidance
• Assisting with daily opening and closing of the branch
• Checking transactions for accuracy, timeliness, and proper accounting
• Working with leadership to resolve escalated concerns and system issues
• Filing applications throughout the day

The description is not exhaustive and duties may change or be added at any time with or without notice.

Requirements include:

• High school diploma or equivalent
• Critical thinking and troubleshooting skills
• Ability to process cash and card transactions
• Willingness to travel up to 20% for branch, training, or community activities
• Ability to perform essential functions with or without reasonable accommodations

This role may include supervisory duties depending on agency needs.

Benefits of Employment with the State of Indiana:

The state offers a comprehensive benefits package, including:

• Multiple medical, vision, and dental plans
• Wellness Rewards Program
• Health savings account with employer contribution
• Flexible scheduling, including potential hybrid remote work
• Deferred compensation 457(b) plan with employer match
• Two fully-funded pension plans
• Generous leave policies, including paid parental and community service leave
• Paid vacation, personal, and sick leave
• Paid holidays (12, 14 on election years)
• Education Reimbursement
• Group life insurance
• Employee assistance program
• Public Service Loan Forgiveness Program eligibility
• Free parking for most positions
• Access to Linked In Learning

The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For assistance, contact the Indiana State Personnel Department at