Customer Support Intern

Customer Support Intern Location: Remote - US |
Reports to: VP of Revenue |
Time Commitment: Part-time (15-20 hours perweek)
Compensation: $15-20/hour based on experience
Apply: Please submit your resume and cover letterto  .

Doc Vocate is an AI-driven SaaS platform that helps healthcare providers collect more revenue without hiring more staff. Our technology automates the manual and administrative parts of revenue cycle management, giving practices and health systems the financial outcomes they've earned — while reducing burnout and overhead. We'reon a mission to modernize the business side of healthcare through intelligent automation and actionable insights.

We're looking for a Customer Support Intern who'sready to jump in, learn fast, and make a real impact. You'll help onboard new customers, tackle the daily tasks that keep our Enterprise SaaS platform running smoothly, and work side-by-sidewith our VP of Revenue and Customer Success team. This is a hands-onrole where you'll wear many hats, build real-world skills, and set yourself up for a future career in Customer Onboarding, Support, or Success.

• Be the friendly, helpful human behind our customer support channels
• Troubleshoot, solve and escape issues to the appropriate internal teams
• Help maintain and improve our support documentation
• Work with our onboarding team to ensure customers start off on theright foot
• Assist our customer success team with account maintenance
• Gain hands-on experience with customer communication and tools

• You write and communicate clearly, kindly, and confidently
• You're organized, curious, and love solving problems
• Tech-savvy and comfortable picking up new tools quickly
• Passion for helping people and solving problems
• Previous experience in customer service or support

• Currently pursuing or recently completed a Bachelor's Degree in Business, Communications, or a related field
• Relevant coursework or demonstrated experience in customer service, operations, or healthcare technology

To submit an application for this role, please submit your resumeand cover letter  .

We value curiosity, integrity, and a human-first mindset over specific degrees. If you're bold, growth-oriented, and driven to do excellent work, we'd love to hear from you— especially if you comefrom an underrepresented background in tech or healthcare.

At Doc Vocate, we are committed to building a diverse and inclusive company. We believe in the core principle, everyone deserves towork and live as their authentic self. We purposefully seek tobuild a team full of people of different backgrounds, experiences,abilities, and perspectives.

Doc Vocate is an equal opportunity employer. We do not make hiringor employment decisions on the basis of race, religion, color,national origin, gender, gender identity, sexual orientation, age,marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state andlocal law.