Customer Service Representative

Job Description

PTSolutions, the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States, has more than 30 locations throughout the country and over 400,000 square feet of warehouse space. The company is continuously expanding its product offerings while guaranteeing responsive personal service and same‑day shipping.

As our customers' businesses grow, we grow with them. PTSolutions offers customizable, advanced inventory options that reduce overspending and overhead, and provides on‑site evaluations and training programs to help customers improve manufacturing processes and reduce costs. From VMI to procurement, PTSolutions is a full‑service provider that supports customers every step of the way.

We are looking to add a Customer Service Representative to our growing team. The role acts as a liaison between external and internal parties, provides product information, answers questions, and resolves issues with accuracy and efficiency. Training will be provided to use our systems and speak about our products. We seek a patient, detail‑oriented, confident troubleshooter committed to delivering a superior customer experience.

• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunities locally and nationally (promotion from within)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental
• Company Paid Short‑Term Disability, Long‑Term Disability, Life Insurance, EAP
• Voluntary Employee, Spouse, and Child Life Insurance;
  Accident, Hospital Indemnity, Critical Illness Insurance
• Check out our website for more information:

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers regarding order status updates and product knowledge.
• Demonstrate thorough understanding of product offerings to respond accurately to requests for quotes and product information via phone and email.
• Handle customer issues, provide appropriate solutions and alternatives within order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet and exceed customer service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and close sales opportunities when identified.
• Perform additional duties as assigned.

• Excellent communication skills, including verbal, written, and interpersonal.
• Proficient use of Windows, Microsoft Outlook, Excel, and Teams.
• Strong problem‑solving and deductive reasoning skills.
• Customer‑centric attitude and desire to grow with and contribute to the company.
• Ability to establish rapport and build demand over the phone.
• Ability to multi‑task, prioritize, and manage time effectively.
• Ability to work with cross‑functional teams to achieve company goals.

• 2+ years of experience in Customer Service.
• Knowledge of cutting tools.

This job description is not intended to be all‑inclusive. Employees may be required to perform other related duties to meet the ongoing needs of the Company.

Location:

Fort Wayne, IN. Candidates must reside in the Fort Wayne area and be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.