Customer Service Representative

PTS Solutions is a leading supplier of industrial tools and distributors throughout the United States. Our Fort Wayne, IN facility is hiring a Customer Service Representative to provide excellent customer support and build lasting relationships.

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and followup to ensure resolution.
• Partner with the sales team and other internal teams to meet &exceed our customers’ service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

• Excellent communication skills including verbal, written, and interpersonal are required
• Proficient use of Windows computer and Microsoft Outlook, Excel,and Teams
• Strong problem solving and deductive reasoning skills
• Customer-centric attitude and a desire to grow with &contribute to customer-focused company
• Must have the ability to establish rapport and build demand overthephone
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work with cross-functional teams to achieve company goals

• 2+ years of experience in Customer Service
• Knowledge of cutting tools

• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance;
  Accident, Hospital Indemnity, Critical Illness Insurance

Location:

Fort Wayne, IN. This position is based in our Fort Wayne, IN facility, so only candidates residing in the Fort Wayne area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.