Customer Service Representative

Trane Technologies is hiring a Customer Service Representative in Indiana to serve as a customer advocate, driving satisfaction and revenue growth through service agreements and sales opportunities.

• Acts as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth.
• Provides assistance in the account management process for existing clients, including the identification and execution of additional services.
• Serves as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention.
• Collaborates with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals.
• Assesses and evaluates potential service agreement opportunities at startup.
• Actively makes outbound calls leveraging open WIP, Salesforce reporting, Linkage, Lost SA list, T&M work orders, new equipment start-ups, etc.
• Owns and updates the asset linkage tool.
• Follows up on SMP, connectivity reports, VRF lists (outdated equipment lists), and BCU upgrades.
• Owns follow-ups on expiring quick quotes internally and externally.
• Owns follow-ups on old non-service agreement customer calls using GANT charts.

• 4+ years of formal education (Business, Engineering) OR 4 years of successful inside sales experience.
• Must possess a valid driver’s license for a minimum of 12 months with no major or frequent traffic violations, such as DUI, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range: $37,700.00 - $90,000.00. Compensation Type:
Salary. Incentive Eligible:
Yes. Sales Commission Eligible:
No.

Benefits begin on Day One, including health insurance, holistic wellness programs, fertility coverage, adoption/surrogacy assistance, 401K match up to 8% company contribution, paid time off (15 vacation days, 9 paid holidays, 3 floating holidays, sick leave), volunteer and parental leave options, tuition assistance, and student debt support.

No.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Disclaimers:
Compensation and benefits may vary depending on factors such as seniority, merit, geographic location, education, experience, travel requirements, union designation, and local/state regulations. Benefits may vary depending on Collective Bargaining Agreements and local/state regulations.